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<h2 style="text-align: center;">Never miss a customer interaction.&nbsp; Mojarib platform transforms surveys into a channel for deep and comprehensive customer understanding.</h2>
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<h2 style="text-align: left;">Here are some examples of how you can turn daily customer interactions into a channel that continuously flows with valuable information about your business:</h2>
<h3>1.Customer Satisfaction After Purchase: </h3>
You can insert a Quick Response (QR) Code on your invoices or any of your printed materials, or add it as a link with the electronic invoice, to ensure you get customer feedback immediately after purchase. This method is very ideal for restaurants, online stores, retail stores, and others.
<img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%; height: 382px;" title="Customer Satisfaction After Purchase: You can insert a Quick Response (QR) Code on your invoices or any of your printed materials" src="https://mojarib-bucket.s3.us-east-2.amazonaws.com/production/cms-posts/Survey%20at%20Invoice.jpg" alt="Customer Satisfaction After Purchase: You can insert a Quick Response (QR) Code on your invoices or any of your printed materials">
<a href="https://www.mojarib.io/en/customer/register/">Get you QR Code NOW</a>
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<h3>2.Measuring Instantaneous Feedback:&nbsp;</h3>
You can use stands or stickers equipped with NFC technology as well as Quick Response (QR) Codes in suitable places such as dining tables, cashier counters, or reception areas. This will help you in obtaining immediate and direct measurements of customer satisfaction, with the possibility of receiving valuable comments and advice from your customers.
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<h2 dir="rtl" style="text-align: right;"><img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%; height: 382px;" title="Measuring Instantaneous Feedback: You can use stands or stickers equipped with NFC technology as well as Quick Response (QR) Codes in suitable places" src="https://mojarib-bucket.s3.us-east-2.amazonaws.com/production/cms-posts/Survey%20at%20Stand.png" alt="Measuring Instantaneous Feedback: You can use stands or stickers equipped with NFC technology as well as Quick Response (QR) Codes in suitable places"></h2>
<h3 style="text-align: center;"><a href="https://mojaribstore.com/en/%D8%A7%D8%B3%D8%AA%D8%A7%D9%86%D8%AF-%D8%A7%D8%B3%D8%AA%D8%A8%D9%8A%D8%A7%D9%86-%D8%B1%D8%A3%D9%8A%D9%83-%D9%8A%D9%87%D9%85%D9%86%D8%A7-%D8%A7%D9%84%D8%B0%D9%83%D9%8A/p336494233">Order NOW</a></h3>
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<h3>3.Collecting Customer Reviews:&nbsp;</h3>
You can place a sticker containing a Quick Response (QR) Code on the product packaging or anywhere in your facility. This helps in collecting customer feedback on any service, any type of product, or on the overall customer experience.
<img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%; height: 382px;" title="Collecting Customer Reviews: You can place a sticker containing a Quick Response (QR) Code on the product packaging or anywhere in your facility. " src="https://mojarib-bucket.s3.us-east-2.amazonaws.com/production/cms-posts/Survey%20at%20Sticker.png" alt="Collecting Customer Reviews: You can place a sticker containing a Quick Response (QR) Code on the product packaging or anywhere in your facility. " width="382" height="1080">
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<a href="https://mojaribstore.com/en/%D9%85%D9%84%D8%B5%D9%82-%D8%A7%D8%B3%D8%AA%D8%A8%D9%8A%D8%A7%D9%86-%D8%B1%D8%A3%D9%8A%D9%83-%D9%8A%D9%87%D9%85%D9%86%D8%A7-%D8%AA%D8%AD%D8%B3%D9%8A%D9%86-%D8%AA%D8%AC%D8%B1%D8%A8%D8%A9-%D8%A7%D9%84%D8%B9%D9%85%D9%8A%D9%84/p51562511">Order NOW</a>
<h3>4.Measuring Customer and Employee Satisfaction: </h3>
Deploying stands or posters equipped with NFC technology and QR Codes in suitable locations in your facilities, whether they are a gym, hotel, administrative offices, retail store, or others, will help you measure customer and employee satisfaction, setting the stage for creating a better work environment for your employees and customers.
<img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%; height: auto;" title="Measuring Customer and Employee Satisfaction: Deploying stands or posters equipped with NFC technology and QR Codes in suitable locations in your facilities, whether they are a gym, hotel, administrative offices, retail store, or others" src="https://mojarib-bucket.s3.us-east-2.amazonaws.com/production/cms-posts/Survey%20at%20Sticker%20Square.png" alt="Measuring Customer and Employee Satisfaction: Deploying stands or posters equipped with NFC technology and QR Codes in suitable locations in your facilities, whether they are a gym, hotel, administrative offices, retail store, or others" width="329" height="329">
<h3 style="text-align: center;"><a href="https://mojaribstore.com/en/%D9%85%D9%84%D8%B5%D9%82-%D8%A7%D8%B3%D8%AA%D8%A8%D9%8A%D8%A7%D9%86-%D8%B1%D8%A3%D9%8A%D9%83-%D9%8A%D9%87%D9%85%D9%86%D8%A7-%D8%A7%D9%84%D8%B0%D9%83%D9%8A-%D9%85%D8%AC%D8%B1%D8%A8/p869474438">Order NOW</a></h3>
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<h3>5.Improving Customer Service:&nbsp;</h3>
Leverage digital technology and send customer satisfaction surveys via WhatsApp or email right after service delivery. This will help you efficiently gather valuable opinions and comments from a diverse customer base at a low cost.
<img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%; height: 463px;" title="&quot;Improve Customer Experience: Leverage digital technology and send customer satisfaction surveys via WhatsApp or email right after service delivery" src="https://mojarib-bucket.s3.us-east-2.amazonaws.com/production/cms-posts/Survey%20at%20Digital%20English.png" alt="&quot;Improve Customer Experience: Leverage digital technology and send customer satisfaction surveys via WhatsApp or email right after service delivery" width="463" height="1080">
 
<h3 style="text-align: center;"><a href="https://www.mojarib.io/en/customer/register/">Create Survey NOW</a></h3>
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<h3>6.Testing Products and Services:&nbsp;</h3>
Before starting the development or manufacturing of a new product, or to understand customer reactions to an existing service or product, benefit from Mojarib platform to test ideas, prototypes, and even final products. With Mojarib's advanced surveys, particularly the interactive video survey, you can hear and see customer reactions recorded on video.
<img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%; height: auto;" title="Survey for products &amp; services new.png" src="https://mojarib-bucket.s3.us-east-2.amazonaws.com/production/cms-posts/Survey%20for%20products%20%26%20services%20new.png" alt="Testing Products and Services:Before starting the development or manufacturing of a new product, or to understand customer reactions to an existing service or product, benefit from Mojarib platform to test ideas, prototypes, and even final products." width="329" height="auto">
<h2 style="text-align: left;">&nbsp;</h2>
<h2 style="text-align: center;">Mojarib turns every interaction with customers into an invaluable opportunity to understand them, improve your products and services, and even innovate new ones.</h2>
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Find Out How to Truly Listen to Your Customers' Voices!

Mojarib App Installation Guide

Customer requirements, interests, and habits change at a fast pace. You must observe these changes as soon as possible and improve your product accordingly to create &nbsp;excellent Customer Experience (CX) &nbsp;and Improve User Experience (UX). The best way to know and understand about these requirements and changes is to run the tests as quickly and efficiently as possible, which is achievable by considering the following:
1. Begin by creating the structure of the final report for the test so that all you have to do after finishing it is collecting the results and include them in the report. This enables you to double-check tasks and questions to verify they produce the desired results.
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2. Don't depend completely on verbal client feedback. Simple test tasks should conclude in a multiple-choice or rating question. As a result, retrieving important notes and comments is much easier, and you may do so in less time without compromising quality.
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3. Try not to have more than three goals for one test. If there are more than three goals, the test will take longer, and the quality of the test will go down. Remember that short tests are better than long ones, but that doesn't mean you should ask certain questions about requirements, behaviors, and opinions just so you can use the responses for something else later. As you do more tests, you'll get more information that will help you figure out what people think, feel, and want. This is a better way to get information than to do a big, broad study all at once.
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4. Data from testing 3-5 participants can provide insight into particular topics or trends. If you find that you require additional information, you can always add more participants later. You can predict what you could get with a larger number of participants if you start with as few as three participants and watch their whole recordings.
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5. You can focus on asking a few exploratory questions, maybe 3-5, or on one very relatively short task. This method provides faster results, but it more indicates actual behaviors.
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<span style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><a href="https://www.mojarib.io/en/customer/register"><span style="font-size: 24.0pt; line-height: 107%; font-family: 'Sakkal Majalla'; color: white; mso-themecolor: background1; background: blue; mso-highlight: blue; mso-shading: #16A5F3; mso-font-kerning: 18.0pt; text-decoration: none; text-underline: none;">Conduct a successful test NOW, Signup from here.</a>

How to conduct a successful test

Listening to new or existing consumers during the product or service design or development process enables you to create exceptional Customer Experience (CX) and User Experience (UX) by identifying&nbsp;their needs and expectations. Listening directly to clients through seeing them face to face costs a lot of money and effort. However, it is still critical to listen to them and understand their needs and desires.
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It's hard to imagine creating a product or service without getting user input. You must understand the people who use your product or service, why they use it, and when or where they use it. The list is endless. In short, you need to see your product or service through the eyes of your customers, and the simplest way to do so is to directly listen to their comments and feedback.
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Customer feedback is a collection of comments, feedback, and quantitative data from real people about their likes, dislikes, impressions, and desires regarding a product. The process of collecting and evaluating client feedback is crucial for developing new products or improving existing ones.
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When and how are customer and feedback collected?
When introducing a product or service, most people turn to their inner network of family members, friends, colleagues, or even employees for feedback and suggestions. Receiving input from your immediate circle is preferable than receiving no feedback at all, but receiving direct feedback from future clients and freelancers is far better.
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When is the best time to obtain consumer feedback? Simply put, the earlier in the design process, the better, but there is no such thing as a bad time. But don't forget to listen to them. There will be numerous opportunities for growth and development exposed to you.
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To be clear, each business operates differently based on its size, industry, and so on, but the general principle stays the same: consumer input makes a significant difference between good and bad products and services.
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Finally, changing the way your organization develops products and services is a critical process for the organization's success. Listening to customer feedback and comments during that process is a challenge for people who manage and run such businesses, but if done in an integrated and effective manner, those products and services will be very successful.
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<a href="https://www.mojarib.io/en/customer/register"><span dir="LTR" style="font-size: 24.0pt; line-height: 107%; font-family: 'Sakkal Majalla'; color: white; mso-themecolor: background1; background: blue; mso-highlight: blue; mso-shading: #16A5F3; mso-font-kerning: 18.0pt; text-decoration: none; text-underline: none;">Register NOW to listen your customers.</a>

How to start listening to your potential customers

<h2 class="MsoNormal">One company found itself facing a significant challenge in a world teeming with fierce competition and abundant choices. However, they knew that the key to survival and success lay in understanding their customers' experience (CX) and then working to improve it as effectively as possible.</h2>
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So, they embarked on the first step of their journey to enhance the customer experience (CX) by listening to their customers through surveys at various stages of the customer's journey. But the big question here is, how did they benefit from surveys as an initial step in creating a distinct customer experience (CX)?
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They focused on several key aspects. The first thing they did when creating surveys was to ask specific, measurable questions. Instead of generic questions that only yield general answers, they asked their customers specific questions that led to understanding the customer's experience:
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<li class="MsoNormal">When visiting their physical store,</li>
<li class="MsoNormal">When making a purchase from their online store,</li>
<li class="MsoNormal">When interacting with the customer service team,</li>
<li class="MsoNormal">After using their products.</li>
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The second key point was conducting various types of surveys to encourage customer participation effectively. In addition to standard surveys, they conducted voice surveys, interactive video surveys, and personal interviews. They didn't limit themselves to one type or method.
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The third and equally important aspect was the timing of survey execution. They didn't send surveys in bulk; instead, they sent them at critical and pivotal moments during the customer's journey, such as after a purchase, using a specific service, or receiving an order. This made it convenient for customers to express their experiences.
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The fourth aspect was&nbsp;ensuring that the surveys were easy to respond to. Participation rates increased when the survey was specific and very brief, and when customers could easily participate using their smartphones or tablets.
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The fifth and final aspect was rewarding participants in the survey, either by offering discounts, loyalty points, or any type of rewards.
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But the real key to their success was analyzing survey results. They didn't just look at the overall figures; they searched for patterns and trends. This helped them focus on the areas and points that needed improvement.
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And they fully understood that conducting surveys and analyzing survey results wouldn't mean anything without taking action to achieve improvement. So, they took action immediately after analyzing the survey results. This action could be through improving the product, enhancing customer service, or even revising and improving marketing strategies.
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In the end, they achieved significant success. They succeeded in improving their customers' experience and boosting their sales. More importantly, they also demonstrated to their customers that they listen and value their opinions.
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In this way, these companies proved that improving customer experience is not just a marketing slogan but a real part of their identity.
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Achieve success just like these companies did and join Mojarib Survey today to start your journey toward boosting sales by listening to your customers and enhancing their experience. <a href="https://www.mojarib.io/en/customer/register/">Sign up now.</a>

Enhancing Customer Experience (CX) Through Surveys

<h2>History</h2>
Surveys have been used for centuries to collect data about people and their opinions. One of the earliest known surveys was conducted in China in 206 BC, during the Qin dynasty. The survey was used to collect information about the population, such as age, occupation, and income.
Surveys became more common in the 18th and 19th centuries, as the field of statistics developed. In 1890, the United States Census Bureau conducted the first census using punch cards and tabulating machines. This was a major breakthrough in survey technology, as it allowed for the efficient processing of large amounts of data.
In the 20th century, surveys became even more widely used, as businesses and governments began to realize their value. Surveys were used to collect data about consumer preferences, public opinion, and social trends.
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<h2>Future</h2>
The future of surveys is bright. As technology continues to develop, new and innovative ways to conduct surveys will emerge. For example, online surveys and mobile surveys are already becoming increasingly popular.
Another trend that is shaping the future of surveys is the use of big data. Big data is the collection and analysis of large amounts of data from a variety of sources. Surveys are one way to collect big data. By combining survey data with data from other sources, businesses and governments can gain a deeper understanding of people and their needs.
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<h2>Specific examples</h2>
Here are some specific examples of how surveys are likely to be used in the future:
Personalized marketing: Businesses will use survey data to create more personalized marketing campaigns for their customers. Improved government services: Governments will use survey data to improve the delivery of public services. Social science research: Social scientists will use survey data to conduct research on a wide range of topics, such as health, education, and social change.
<h2>Conclusion</h2>
Surveys are a powerful tool for collecting data about people and their opinions. Surveys can be used to improve Customer Experience (CX), develop new products and services, and make better government policies. As technology continues to develop, surveys will become even more widely used and effective.
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<a href="https://www.mojarib.io/en/customer/register/">Sign up</a> to discover how Mojarib Platform makes use of new available technologies to help you in conducting a variety of survey types (standard surveys, voice surveys, and interactive video surveys).

History and Future of Surveys

<h2>Customer service is the backbone of any business. It is what keeps customers coming back for more and what makes them recommend your products or services to others. But how can you be sure that your customer service is up to par? One way is to use surveys.</h2>
<h3>Surveys can help you to:</h3>
Understand your customers' needs and expectations: What are they looking for in customer service experience? What are their pain points? Once you know what your customers want, you can make changes to your customer service strategy to meet their needs. Identify areas for improvement: No customer service team is perfect. Surveys can help you to identify areas where your team is falling short and where you need to make improvements. Track your progress over time: Once you have implemented changes to your customer service strategy, you can use surveys to track your progress and see if your changes are having the desired effect.
<h2>Here are some tips for creating effective customer service surveys:</h2>
Ask specific questions: Avoid asking general questions like "How satisfied are you with our customer service?" Instead, ask specific questions about different aspects of the customer service experience, such as: &nbsp; &nbsp; * How knowledgeable and helpful was the customer service representative? &nbsp; &nbsp; * How easy was it to resolve your issue? &nbsp; &nbsp; * How quickly did you receive a response to your inquiry?
 Use a variety of question types: Mix up your question types to include closed-ended questions such as multiple choice, open-ended questions, and rating scales. This will give you a more complete picture of your customers' feedback. Keep your surveys short and to the point: Customers are more likely to complete a short survey than a long one. Aim for a survey that takes no more than 3 minutes to complete. Make it easy for customers to complete your surveys: you can use one of the popular survey platforms or you can use Mojarib Survey Platform for free.
Once you have collected your survey data, be sure to analyze it carefully. Look for trends and patterns in the data. This will help you to identify the areas where your customer service is excelling and the areas where it needs improvement.
<h3>Here are some examples of how you can use survey data to improve your customer service:</h3>
* If your surveys reveal that customers are having difficulty resolving their issues, you can provide additional training to your customer service representatives. * If your surveys reveal that customers are unhappy with the wait times, you can look for ways to reduce wait times, such as hiring more customer service representatives or offering self-service options. * If your surveys reveal that customers are unhappy with the quality of your customer service representatives' communication skills, you can provide training in communication skills.
By using surveys to collect feedback from your customers, you can identify and address areas for improvement in your customer service. This will help you to provide a better customer service experience, which will lead to happier customers, more repeat business, and increased referrals.
<a href="https://www.mojarib.io/en/customer/register/">Get started today</a> for FREE and start using surveys on Mojarib to help you improve your customer service and bottom line.&nbsp;

Surveys improve customer service and grow sales

<h2 class="MsoNormal">The customer's feedback is really valuable. By actively listening to your customers, you can get insights that can help your business succeed. However, listening to customers is not a one-size-fits-all exercise. Here, we'll look at how to successfully listen to your customers and use their comments.</h2>
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<h2 class="MsoNormal">&nbsp;Surveys:</h2>
Surveys are useful tools for gathering particular information from your customers. Surveys can be customized to your needs and delivered by email, in-app forms, or your website. Use them to measure satisfaction, identify pain points, and collect demographic information.
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<h2 class="MsoNormal">&nbsp;Social Media Monitoring:</h2>
Social media channels provide a wealth of customer feedback. Monitor comments, reviews, and mentions of your brand on a regular basis. Engage with customers, respond to concerns, and thank them for positive feedback. Tools like social listening software can help you track your brand's online presence effectively.
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<h2 class="MsoNormal">&nbsp;Customer Support Interactions:</h2>
Every interaction with your customer support team is a feedback opportunity. Analyze customer support data for common issues and challenges. Ensure that support agents are trained to collect feedback from customers during their interactions. 
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<h2 class="MsoNormal">&nbsp;User Analytics:</h2>
Leverage user analytics tools to track how customers interact with your website or app. These tools provide insights into user behavior, allowing you to identify where customers may face difficulties, where they drop off, and what they engage with most.
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<h2 class="MsoNormal">&nbsp;Net Promoter Score (NPS):</h2>
The NPS system measures how likely your customers are to recommend your business to others. By asking the simple question, "On a scale of 0-10, how likely are you to recommend us to a friend or colleague?" You can categorize customers into promoters, passives, and detractors. This can guide your customer experience improvements.
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<h2 class="MsoNormal">&nbsp;Focus Groups:</h2>
Organize focus groups where customers participate in discussions about your products or services. This in-depth approach helps you understand their thoughts and feelings, often uncovering insights that surveys may not capture.
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<h2 class="MsoNormal">&nbsp;Online Reviews:</h2>
Online reviews on platforms like Google maps, and others are excellent sources of feedback. Not only should you pay attention to the ratings but read the comments to gain a deeper understanding of what your customers like and dislike about your offerings.
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<h2 class="MsoNormal">&nbsp;Email Communication:</h2>
Engage with your customers through email. Send them personalized messages, newsletters, and promotions. Encourage them to reply to your emails with their feedback or questions. Personalized email marketing can help build a stronger relationship with your customers.
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<h2 class="MsoNormal">&nbsp;Feedback Widgets:</h2>
Utilize feedback widgets or live chat systems on your website. This allows customers to provide real-time feedback or ask questions, which can lead to immediate improvements or issue resolution.
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<h2 class="MsoNormal">&nbsp;Customer Interviews:</h2>
Set up one-on-one interviews with your customers, either in person or virtually. These interviews provide in-depth insights into their needs, desires, and pain points. Be sure to prepare a list of open-ended questions and actively listen to their responses.
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Listening to your customers isn't a passive endeavor. It requires a proactive approach, thoughtful analysis, and a commitment to using the feedback to improve your products and services continually. By employing these diverse methods, you can truly understand your customers and drive positive change in your business. Remember, happy customers often become loyal customers and advocates for your brand.
<a href="https://www.mojarib.io/en/customer/register/">Start listening to your customers, create your first Survey for FREE.</a>

Do you actively listen to your customers?

<h2 class="MsoNormal">Understanding customer needs and preferences, and listening to their opinions and suggestions, is crucial for the success of any online store. There is no more effective tool for achieving this than conducting surveys at various stages of the customer's shopping journey on the online store's.</h2>
<h3 class="MsoNormal">&nbsp;</h3>
<h3 class="MsoNormal">Diverse Customer Needs:</h3>
Online store owners make a mistake by relying on a one-size-fits-all approach, assuming that it suits everyone. Surveys enable the collection of invaluable feedback on customers' personal preferences. By asking questions in the survey about their interests, shopping habits, and preferred products, you can tailor your store's content and marketing to cater to individual tastes.
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<h3 class="MsoNormal">Product Development and Improvement:</h3>
Surveys provide a valuable treasure trove of feedback on your current products and services. By conducting surveys about customer opinions and satisfaction levels, as well as the problems they've encountered or the features they'd like to see, you gain insights and actionable ideas. This information helps in improving the customer experience and developing products that align with customer desires, ultimately leading to increased sales.
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<h3 class="MsoNormal">Customer Retention:</h3>
Retaining existing customers and enticing them to return is often more effective than attracting new customers. Surveys help identify what makes customers happy and what areas may need improvement. Promptly responding to survey results allows you to enhance customer satisfaction and loyalty.
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<h3 class="MsoNormal">Enhancing User Experience:</h3>
E-commerce heavily relies on providing a smooth and enjoyable user experience. Surveys help uncover challenges or issues that visitors face while browsing or making purchases. Addressing these problems and challenges will make your store user-friendly, encouraging purchases, repeat business, and recommendations to others.
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<h3 class="MsoNormal">Competitive Advantage:</h3>
Understanding what sets your competitors apart and the challenges they face is essential for outperforming fierce competition in the world of online stores. Including questions about competitors in your surveys allows you to gauge your position compared to them. Leveraging this information helps you identify areas where you can excel, giving you a competitive edge.
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<h3 class="MsoNormal">Evaluating Customer Responses to Marketing Campaigns:</h3>
It's challenging for an online store to succeed without effective marketing campaigns. Conducting surveys helps measure how customers respond to advertising campaigns. Knowing their feedback allows you to adjust your marketing strategies for better results.
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<h3 class="MsoNormal">Identifying the New:</h3>
E-commerce is ever evolving, with new trends and technologies constantly emerging. Through surveys, you can gauge customer interest in new technologies or trends. Staying informed about these trends and technologies is crucial for keeping your store at the forefront and continuously attracting customers.
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<h3 class="MsoNormal">Measuring Customer Satisfaction:</h3>
Measuring customer satisfaction is not a one-time task; it's an ongoing process. Surveys provide a reliable way to assess how well your store meets customer expectations. By regularly evaluating satisfaction levels, you can take corrective actions promptly.
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In conclusion, in the world of e-commerce, customer-centricity is essential. Surveys are a powerful tool that allows you to listen to your customers and tailor your business accordingly. By effectively utilizing surveys, you'll not only satisfy your existing customers but also attract new ones, contributing to the growth and development of your online business.
<a href="https://www.mojarib.io/customer/register/">Sign up</a> and create your first survey Today.

Is Conducting Surveys Necessary for eCommerce?

<h2 class="MsoNormal">Managing a successful online store isn't just about showcasing products and waiting for sales to roll in. To ensure a seamless customer experience and achieve sustainable growth, you must identify and address any issues that could negatively impact your store's performance. In this article, we will explain the process of examining and discovering problems in your online store and provide tips on how to effectively resolve them.</h2>
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<h3 class="MsoNormal">1. Regularly Monitor Website Analytics:</h3>
&nbsp;&nbsp; Use tools like Google Analytics to track your web platform's performance. Look for patterns in visitor behavior, bounce rates, and conversion rates. Identify pages with high bounce rates or low engagement to pinpoint areas that may need improvement.
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<h3 class="MsoNormal">2. Conduct User Experience (UX) Testing:</h3>
&nbsp;&nbsp; Seek assistance from friends, family, or even professional testers to navigate through your store, whether it's the website or mobile app if applicable. Observe their interactions and note any difficulties they encounter. This process can reveal issues related to usability, unclear navigation, or broken links that may frustrate potential customers and erode their trust in your store.
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<h3 class="MsoNormal">3. Review Customer Feedback:</h3>
&nbsp;&nbsp; Analyze both positive and negative reviews to discover what customers appreciate and where they encounter problems. Act promptly on negative reviews and use them in your improvement process.
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<h3 class="MsoNormal">4. Check Technical Performance:</h3>
&nbsp;&nbsp; Long loading times, broken images, and non-functional features can drive visitors away. Regularly inspect your website's technical performance and use website monitoring tools to receive alerts in case of downtime or other issues.
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<h3 class="MsoNormal">5. Test the Checkout Process:</h3>
&nbsp;&nbsp; The checkout process should be smooth and hassle-free. Test it yourself or have others perform trial purchases. Identify any obstacles, such as complicated steps or unexpected fees, that might deter customers from completing their purchases.
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<h3 class="MsoNormal">6. Mobile Compatibility:</h3>
&nbsp;&nbsp; With the increasing use of mobile devices for shopping, ensure that your store's website is mobile-responsive. Even if you have a mobile app, some customers prefer shopping from the website. Test it on various devices to ensure a comprehensive and user-friendly experience.
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<h3 class="MsoNormal">7. Analyze Your Competitors:</h3>
&nbsp;&nbsp; Study your competitors' websites to leverage their strengths and address their weaknesses. You can gain valuable insights to help you stand out in the market.
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<h3 class="MsoNormal">8. Use Customer Surveys:</h3>
&nbsp;&nbsp; Create short surveys to gather direct feedback from your customers. Ask about their experiences, challenges, and suggestions for improvement. Surveys can unveil issues within your store.
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<h3 class="MsoNormal">9. Regularly Update Content:</h3>
&nbsp;&nbsp; Outdated or inaccurate information about products or offers can lead to confusion and distrust. Review and update product specifications, images, and prices regularly to ensure accuracy.
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<h3 class="MsoNormal">10. Seek Professional Help:</h3>
&nbsp;&nbsp;&nbsp; If you're unsure about the technical aspects of your online store, consider seeking help from experts. Web developers, user experience (UX) designers, and marketing professionals can provide valuable assistance.
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Identifying and addressing issues within your online store is an ongoing process that requires vigilance, monitoring, and mastery. By regularly monitoring your store's performance, collecting customer feedback, and staying informed about new trends, you can provide a smoother and more enjoyable shopping experience for your customers, leading to increased sales and long-term success.
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Discover issues on your website now with the Mojarib platform, <a href="https://www.mojarib.io/en/">register NOW!</a>

How to Identify and Solve Issues in Your Online Store

Managing a successful online store isn't just about showcasing products

<h2 class="MsoNormal">Achieving success in today's fast-paced corporate world calls for a diversified strategy. Among the variety of strategies and advice, one principle consistently stands out: the imperative of listening to your customers. Business experts and consultants universally emphasize that understanding and valuing your customers' voices can pave the way for unparalleled success. In this article, we delve into the insights provided by these seasoned professionals, exploring why customer-centricity is the foundation for sustainable growth and how to effectively implement it.</h2>
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<h3 class="MsoNormal">The Voice of Experience:</h3>
Successful business experts unanimously stress the significance of customer feedback. According to renowned thought leaders like Peter Drucker, the father of modern management, and Jeff Bezos, the founder of Amazon, customer insights provide an invaluable roadmap for business growth. Drucker's famous quote, "The purpose of a business is to create and keep a customer," encapsulates the essence of customer-centricity. This mantra has been echoed by countless successful entrepreneurs who attribute their achievements to a keen understanding of their customers' needs and preferences.
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<h3 class="MsoNormal">Unveiling Customer Expectations:</h3>
Listening to customers is not just about hearing their opinions; it's about understanding their needs on a deeper level. Consultants assert that businesses should actively seek feedback through surveys, reviews, and interactive platforms. These insights offer a goldmine of information, revealing the gaps between customer expectations and the current offerings. By identifying these gaps, businesses can tailor their products, services, and experiences to create a seamless alignment with what customers truly desire.
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<h3 class="MsoNormal">Building Brand Loyalty:</h3>
Business experts emphasize that a customer-centered approach is the cornerstone of brand loyalty. Tony Hsieh, the late CEO of Zappos, built a billion-dollar enterprise by placing customer satisfaction at the core of his business model. Hsieh's philosophy underscores that exceptional customer experiences lead to repeat business and enthusiastic referrals. This sentiment is echoed by business magnate Richard Branson, who believes that satisfied customers become brand ambassadors, influencing others to choose your brand.
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<h3 class="MsoNormal">Innovating Through Customer Insights:</h3>
Listening to customers also fuels innovation. Steve Jobs, the visionary behind Apple, believed that customers cannot always articulate their desires, but keen observation can reveal their unmet needs. This concept drove the creation of groundbreaking products like the iPod and iPhone. This approach is mirrored by modern companies that employ user-centric design thinking, using customer insights to drive innovation, improve existing products, and develop new solutions.
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<h3 class="MsoNormal">Implementing Effective Listening Strategies:</h3>
Business experts advise that customer-centricity goes beyond receiving feedback; it involves analyzing, responding, and adapting. Regularly monitoring customer satisfaction metrics, addressing negative reviews promptly, and embracing positive feedback with gratitude all contribute to a robust customer relationship. Furthermore, cultivating a culture that values customer feedback across all levels of the organization fosters an environment of continuous improvement.
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The advice from business experts and consultants rings clear: listening to your customers is not just a recommendation; it's a strategic imperative for success. By heeding the voices of those who engage with your products and services, you gain a competitive advantage, optimize your offerings, and foster brand loyalty. The insights shared by these experienced professionals provide a roadmap for businesses to thrive in a customer-centric era. 
<span style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">As you embark on your entrepreneurial journey, remember that your customers hold the key to unlocking the doors of success<span dir="RTL" lang="AR-SA" style="font-size: 11.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">.<span style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"> <a href="https://www.mojarib.io/en/">Listen to your customers NOW</a>

Listening to Your Customers - Insights from Business Experts

<h2 class="MsoNormal">Customer experience is the foundation of e-commerce success. According to statistics, 88% of customers will not return to a store after a single poor experience. In this blog post, we'll look at the importance of customer experience, the reasons for this shocking statistic, and how to turn dissatisfaction into a lasting relationship.</h2>
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Customer experience includes every interaction a customer has with your business, from navigating your website to after-sale service. It's not just about the store or the products; it's about the overall experience. According to marketing research, 73% of customers consider customer experience to be more important than price and product attributes in influencing purchase decisions.
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The shocking statistic that 88% of customers will not return to an online store after a bad experience emphasizes the far-reaching consequences of poor customer experience. Negative experiences might range from a difficult-to-use website interface and confusing navigation to unresponsive customer support and delivery delays. Such incidents not only discourage repeat business, but they can also result in unfavorable reviews and word-of-mouth negative marketing.
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Unhappy consumers are more willing to share their poor experiences with friends and family, as well as on social media, resulting in an abundance of unfavorable online reviews that amplify the impact of negative experiences. This can turn away a lot of possible customers.
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<h3 class="MsoNormal">Transforming Dissatisfaction into Loyalty:</h3>
<h4 class="MsoNormal">1 Invest in User-Friendly Design: Make sure your store is easy to explore, with clear categories and obvious search functions. A clean UI improves the user experience and encourages visitors to remain longer.</h4>
<h4 class="MsoNormal">&nbsp;2. Quick and responsive customer Support: Set up several customer support channels, such as live chat, email, and phone. Quick response to enquiries and effective problem-solving can turn dissatisfied consumers into loyal advocates.</h4>
<h4 class="MsoNormal">3. Transparent Communication: Keep clients updated on the status of their orders, delivery times, and any potential delays. Even in difficult situations, transparency builds trust.</h4>
<h4 class="MsoNormal">4. Personalization: Make use of data to personalize the shopping experience to individual interests. Customers feel valued when they receive personalized advice and targeted offers.</h4>
<h4 class="MsoNormal">5. Post-Purchase Engagement: Continue engaging with customers even after a sale. Follow-up emails, loyalty programs, and requesting feedback demonstrate your commitment to their satisfaction.</h4>
<h4 class="MsoNormal">&nbsp;6. Learn from Feedback: Negative feedback provides an opportunity for improvement. Analyze typical pain points and make required changes to avoid future problems.</h4>
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The fact that 88% of customers will not return to an online store after a bad experience demonstrates the obvious power of customer experience. Businesses must prioritize establishing seamless, great customer experiences, realizing that every interaction contributes to brand perception. Businesses may turn unsatisfied consumers into loyal advocates by investing in user-friendly design, responsive customer support, and personalized engagement. 
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Excellent customer experience is the key to unlocking success and long-term growth in an age where customers have the power.
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In this age where customers hold the power, exceptional customer experience is the key to unlocking long-term success and growth. 
Mojarib can help you in improving customer experience&hellip; <a href="https://www.mojarib.io/en/customer/register/">Sign up Now</a>.

Turning Dissatisfaction into Strong Customer Loyalty

<h2 class="MsoNormal">In today's digital age, starting an online store has become a promising venture for entrepreneurs and businesses alike. The convenience and accessibility of e-commerce have revolutionized the way consumers shop, making it an attractive option for aspiring sellers. If you're considering stepping into the world of online retail, this blog will guide you through the essential steps and factors to consider before launching your online store.</h2>
<h2 class="MsoNormal">&nbsp;</h2>
<h3 class="MsoNormal">1. Define Your Niche and Target Audience:</h3>
The first step in building a successful online store is to define your niche. Choose a specific category of products that you are passionate about and that has a demand in the market. Understanding your target audience is equally crucial &ndash; conduct thorough market research to identify their needs, preferences, and pain points. Tailoring your offerings to cater to your target customers will increase your chances of success.
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<h3 class="MsoNormal">2. Choose the right ecommerce platform<span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #000748;">:</h3>
Selecting the appropriate ecommerce platform is crucial for the smooth operation of your online store. Popular platforms like Magento, Shopify, WooCommerce, Salla, and Zid offer various features and customization options. Consider factors such as user-friendliness, scalability, and available integration options when making your decision. In Saudi Arabia, platforms like Salla and Zid are gaining popularity due to their local support, user-friendly interfaces, and ease of use<span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #000748;">.
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<h3 class="MsoNormal">3. Create a user-friendly online store<span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #000748;">:</h3>
Your website or mobile application serves as the interface of your online store, so it should be user-friendly and visually appealing. Ensure that the website design is simple, seamless, mobile-responsive, and designed for a smooth shopping experience. Customers should be able to navigate easily between product categories, find relevant information, and complete purchases without any obstacles.
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<h3 class="MsoNormal">4. Provide secure payment gateways<span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #000748;">:</h3>
Security is vital in ecommerce transactions. Integrate secure and reliable payment gateways to instill confidence in customers during their purchasing process. Display trust badges and SSL certificates to assure your customers that their sensitive information is safe and protected<span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #000748;">.
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<h3 class="MsoNormal">5. Develop an Effective Marketing Strategy<span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #000748;">:</h3>
A well-planned marketing strategy is essential for attracting more visitors, improving conversion ratios, and increasing sales. Utilize various digital marketing channels such as social media, email marketing, search engine optimization (SEO), and others that are suitable for your business. Engage with your audience, create compelling content, and offer promotions and discounts to attract new customers<span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #000748;">.
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<h3 class="MsoNormal">6. Provide exceptional customer service<span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #000748;">:</h3>
Outstanding customer service is one of the crucial factors for the success of any online store. Offer multiple communication channels such as live chat, email support, and phone support to respond quickly to customer inquiries. Promptly address customer feedback and resolve their issues to build trust and ensure customer retention<span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #000748;">.
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<h3 class="MsoNormal">7. Monitor and analyze performance<span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #000748;">:</h3>
Regularly monitor your online store's performance using web analytics tools. Track website traffic, conversion rates, and customer behavior to gain deep insights into the strengths and weaknesses of your store. Use this data to make informed decisions and continually improve your store's performance<span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #000748;">.
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Starting your online store can be a rewarding venture if done right. By carefully planning your niche, understanding your target audience, and choosing the right e-commerce platform, you can set the foundation for a successful online business. Remember to prioritize user experience, implement secure payment gateways, and invest in marketing efforts to attract and retain customers. With dedication and continuous improvement, your online store can thrive in the competitive e-commerce landscape. So, are you ready to embark on this exciting journey of starting your online store<span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #000748;">? 
<a href="https://www.mojarib.io/en/customer/register/">Sign up NOW</a> to learn how to enhance user experience based on customer feedback and deliver a delightful shopping experience.

Before Starting an Online Store: Key Points to Consider

<h2 class="MsoNormal">E-commerce has witnessed significant and rapid growth due to widespread internet accessibility and the high availability of digital devices worldwide. This has provided entrepreneurs and businesses with unparalleled opportunities to reach a global customer base. In this article, we will explore the developments in the global e-commerce market as well as in Saudi Arabia and the Middle East.</h2>
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The global e-commerce market has experienced exponential growth in recent years, reaching over $4.2 trillion in 2021. Experts predict that the market size will surpass $6.3 trillion by 2025, highlighting the tremendous opportunities available (Source: <a href="https://www.statista.com/statistics/379046/worldwide-retail-e-commerce-sales/" target="_blank" rel="noopener">Statista</a>).
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Saudi Arabia and the Middle East represent vibrant markets for e-commerce. In 2021, the e-commerce market in the Middle East and North Africa region amounted to around $30 billion. It is expected to exceed $69 billion by 2025, showcasing remarkable market growth (Source: <a href="https://www.fitchsolutions.com/consumer-retail/luxury-e-commerce-china-still-leads-way-middle-east-ripe-investment-01-05-2019" target="_blank" rel="noopener">Fitch Solutions</a>).
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With e-commerce continuing to grow at a rapid pace, entrepreneurs and businesses can leverage a range of strategies to capitalize on the immense growth potential. By investing in robust e-commerce platforms and user-friendly mobile applications, optimizing logistics and supply chain operations, and providing a seamless customer experience.
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Platforms like <a href="https://business.adobe.com/sa_en/products/magento/magento-commerce.html" target="_blank" rel="noopener">Magento</a>, <a href="https://www.shopify.com/free-trial?term=shopify&amp;adid=566072604374&amp;campaignid=15436644157&amp;branded_enterprise=1&amp;BOID=brand&amp;gclid=CjwKCAjwq4imBhBQEiwA9Nx1BtxCLK_xjWDI_Gq6vUg4mMHVyRQj74Ny-LBhisp6LSjcFQZnbTGc7hoCqFsQAvD_BwE&amp;cmadid=516752332;cmadvertiserid=10730501;cmcampaignid=26990768;cmplacementid=324494362;cmcreativeid=163722649;cmsiteid=5500011" target="_blank" rel="noopener">Shopify</a>, <a href="https://woocommerce.com/" target="_blank" rel="noopener">WooCommerce </a>and others have become preferred choices for creating online stores. Their user-friendly interfaces, extensive customization options, and seamless integration with payment gateways empower businesses to establish a strong online presence and target a global audience. Local platforms like&nbsp;<a href="https://zid.sa/?utm_campaign=PaidAds&amp;utm_source=ppc&amp;utm_medium=Google&amp;utm_term=Generic%20Branded&amp;utm_content=Generic%20Branded&amp;gclid=CjwKCAjwq4imBhBQEiwA9Nx1BpuinLieck6vPSIHyEUsrSTyzdEtPdONvDXsyMjczZOJqdUUQ050ZBoCbCoQAvD_BwE" target="_blank" rel="noopener">Zid</a>, <a href="https://salla.com/" target="_blank" rel="noopener">Salla</a>, and others offer distinctive options and services, making it easier to set up an online store with minimal costs and in a short time, while being integrated with most logistics providers, shipping companies, and financial services such as "Buy Now, Pay Later" options like <a href="https://tamara.co/" target="_blank" rel="noopener">Tamara </a>and <a href="https://tabby.ai/en-SA" target="_blank" rel="noopener">Tabby</a>.
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Continuous technological advancements play a vital role in shaping the future of e-commerce, such as artificial intelligence and machine learning revolutionizing personalized services, customer support, and marketing strategies. The use of chatbots and virtual assistants enables e-commerce stores to provide round-the-clock support and enhance interactions with customers.
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In the competitive e-commerce market, customer experience is the differentiating factor. To gain a competitive edge, entrepreneurs and companies must prioritize customer satisfaction by offering smooth browsing experiences, fast-loading websites and mobile applications free from technical issues, fast order fulfillment, clear product information, pricing, and shipping duration, along with diverse payment options. User experience testing and gathering customer feedback are crucial in understanding weaknesses and improving the shopping experience.
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<h3 class="MsoNormal">The e-commerce revolution has transformed the way businesses operate and consumers shop. Therefore, choosing the right platform and investing in improving customer experience will enable entrepreneurs and companies to thrive in the global and local e-commerce market, achieving sustainable growth.</h3>
Discover the customer experience of your online store on Mojarib Platform. <a href="https://www.mojarib.io/en/customer/register/">Sign up now</a> to explore!

Exploiting Growth Opportunities in E-commerce

<h2 class="MsoNormal">It is not uncommon to see many entrepreneurs, businesses, and government entities designing and developing e-commerce stores, websites, and mobile applications based on assumptions rather than the actual needs and preferences of customers. Usually, this is due to resource constraints, time pressure, or a lack of effective communication channels with the target customers. This leads to missed opportunities and wasting resources on developing unsuccessful websites or products.</h2>
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<h3 class="MsoNormal">1. Assumptions vs. Reality:</h3>
Designing and developing based on assumptions means relying on personal beliefs about what customers want, instead of collecting tangible data and insights from them. This approach often leads to wrong design decisions and the inclusion of unnecessary features, ultimately resulting in a poor user experience and potential failure if not addressed.
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<h3 class="MsoNormal">2. Importance of Customer-Centric Design:</h3>
To create a successful e-commerce store, website, or mobile application, it is crucial to put the customer at the heart of the design process. By directly engaging with users, gathering their feedback, and analyzing customer behavior, valuable insights can be obtained regarding the preferences of the target audience, the problems they are looking to solve, and the needs they want to be fulfilled. Listening to customers helps achieve the following important benefits:
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- Improved User Experience: Understanding and meeting customer preferences and needs leads to the creation of user-friendly and interactive interfaces that enhance user engagement and increase conversion rates.
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- Increased Customer Satisfaction: Considering customer needs and preferences fosters stronger customer loyalty, connection, and leads to repeat visits and purchases, which is essential for success.
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- Enhanced Conversion Rates: Aligning design with customer expectations significantly improves conversion rates.
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- Competitive Advantage: Customer-centric design gives a competitive edge over competitors who rely on assumptions.
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Conclusion:
Building an e-commerce store, website, mobile application, or any other product based on assumptions is a high-risk strategy that can hinder growth and limit the potential for entrepreneurs and businesses.
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Mojarib platform offers an easy, fast, reliable, and cost-effective way to listen to customers, understand their preferences and needs. <a href="https://www.mojarib.io/en/customer/register/">Sign up NOW</a> to gain valuable insights.

Designing & Developing Based on Assumptions, Not Needs

<h2 class="MsoNormal">In the dynamic realm of e-commerce, understanding and optimizing the customer experience is essential for the success of your online store. Before embarking on your e-commerce venture, it's crucial to emphasize the importance of incorporating usability testing to gain insights into customer preferences. In this article, we will explore the key customer experience elements to consider and highlight the role of usability testing in creating a seamless and customer-centric e-commerce platform.</h2>
<h2 class="MsoNormal">&nbsp;</h2>
<h3 class="MsoNormal">1. Usability Testing: A Gateway to Customer Insights:</h3>
Usability testing allows you to gather valuable feedback from potential customers by observing their interactions with your website or app. By conducting usability tests, you can uncover pain points, discover usability issues, and gain actionable insights into customer preferences. This data-driven approach enables you to make informed decisions and tailor the customer experience to meet their needs.
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<h3 class="MsoNormal">2. User-Centered Website Design:</h3>
Usability testing helps ensure that your website design is user-centered. By testing different design elements, layouts, and navigation options, you can identify the most intuitive and engaging interface for your customers. Understanding how users interact with your website allows you to optimize the layout, placement of key elements, and overall user flow, resulting in a seamless and enjoyable browsing experience.
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<h3 class="MsoNormal">3. Fine-Tuning Product Information and Descriptions:</h3>
Usability testing provides invaluable feedback on how customers perceive and understand your product information and descriptions. By observing user behavior and collecting feedback, you can refine and optimize the clarity, comprehensiveness, and effectiveness of your product details. This ensures that customers have the necessary information to make informed purchasing decisions.
<h3 class="MsoNormal">&nbsp;</h3>
<h3 class="MsoNormal">4. Enhancing Checkout and Conversion Processes:</h3>
Usability testing is instrumental in streamlining the checkout and conversion processes. By observing how users navigate through the purchase journey, you can identify potential barriers, reduce friction points, and simplify the steps involved. This leads to improved conversion rates, reduced cart abandonment, and an overall positive experience for your customers.
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<h3 class="MsoNormal">5. Iterative Improvements Based on User Feedback:</h3>
Usability testing facilitates an iterative approach to improving the customer experience. By continually testing and gathering feedback, you can make data-driven refinements to your website or app. This iterative process allows you to address user concerns, eliminate bottlenecks, and enhance the overall usability and satisfaction of your e-commerce platform.
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<h3 class="MsoNormal">6. Usability Testing for Mobile Optimization:</h3>
In today's mobile-centric world, optimizing the mobile experience is paramount. Usability testing provides insights into how customers interact with your mobile website or app. It helps identify mobile-specific challenges, such as responsive design issues or navigation difficulties, enabling you to create a seamless mobile experience and capture a larger audience.
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<h3 class="MsoNormal">7. Maximizing Customer Satisfaction and Loyalty:</h3>
By leveraging usability testing, you prioritize customer satisfaction and loyalty. The feedback obtained helps you align your e-commerce platform with customer expectations, preferences, and behaviors. By consistently delivering a user-friendly and personalized experience, you can foster customer loyalty, encourage repeat purchases, and generate positive word-of-mouth recommendations.
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Usability testing is a powerful tool in creating a customer-centric e-commerce platform. By incorporating usability testing into your pre-launch and ongoing optimization processes, you can gain valuable insights into customer preferences, optimize your website design, fine-tune product information, streamline checkout processes, and ensure a seamless mobile experience. Embrace usability testing as an integral part of your e-commerce journey to elevate the customer experience, drive customer satisfaction and loyalty, and ultimately achieve success in the competitive e-commerce landscape.
<span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-bidi;">&nbsp;
<h3 class="MsoNormal"><a title="Sign up and discover how to benefit from usability testing on Mojarib platform." href="https://www.mojarib.io/en/customer/register/">Sign up and discover how to benefit from usability testing on Mojarib platform.</a></h3>

Enhancing Customer Experience for Your Online Store Launch

<h2 class="MsoNormal">In the world of user-centered design, two terms often come up: Customer Experience (CX) and User Experience (UX). While they share common goals of enhancing satisfaction and engagement, CX and UX focus on different aspects of the user journey. In this blog, we will delve into what CX and UX mean, explore their differences, and discuss how they can be used together to create exceptional digital experiences<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">.</h2>
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<h3 class="MsoNormal">Customer Experience (CX)<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">:</h3>
Customer Experience refers to the overall perception and sentiment customers have throughout their entire interaction with a company. It encompasses every touchpoint and interaction, from pre-purchase to post-purchase stages. CX focuses on understanding and improving customer satisfaction, loyalty, and advocacy. It involves strategic planning, effective communication, and creating positive emotions throughout the customer journey<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">.
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<h3 class="MsoNormal">User Experience (UX)<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">:</h3>
User Experience, on the other hand, specifically pertains to the interactions and experiences users have with a digital product or service. It emphasizes the usability, accessibility, and overall satisfaction users derive from interacting with a website, app, or system. UX design involves research, prototyping, and iterative testing to ensure that the product meets user needs, provides a seamless interface, and delivers a delightful user experience<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">.
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<h3 class="MsoNormal">Differences between CX and UX<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">:</h3>
While CX and UX share the common goal of enhancing user satisfaction, there are key differences between the two<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">:
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<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">- Scope: CX encompasses the entire customer journey, including touchpoints beyond the digital realm, while UX focuses specifically on the user's interaction with digital products or services<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">.
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<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">- Audience: CX considers the broader customer base, including prospects, first-time buyers, and loyal customers. UX, on the other hand, focuses on the specific target users of a digital product or service<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">.
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<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">- Touchpoints: CX involves various touchpoints such as marketing, sales, customer service, and post-purchase support, while UX concentrates on the touchpoints within the digital product or service itself<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">.
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<h3 class="MsoNormal">The Synergy between CX and UX<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">:</h3>
Although CX and UX have distinct scopes, they are interconnected and complementary. By integrating CX and UX strategies, businesses can create cohesive and seamless experiences across all touchpoints. Here's how they can be used together<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">:
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1.Research and Understanding: CX research provides insights into customer needs, pain points, and preferences, which inform the UX design process. Understanding customer behavior helps UX designers create intuitive interfaces that align with customer expectations<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">.
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2.<span dir="RTL" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"> Customer Journey Mapping: CX mapping identifies key touchpoints and opportunities for improvement, while UX designers map out user flows and interactions within the digital product. Integrating these maps ensures consistency and positive experiences throughout the entire customer journey<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">.
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3.<span dir="RTL" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"> Seamless Interface Design: UX designers focus on creating intuitive, user-friendly interfaces that align with CX goals. By ensuring a smooth, accessible, and visually appealing interface, businesses enhance customer satisfaction and loyalty<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">.
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4.<span dir="RTL" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"> Continuous Improvement: Both CX and UX involve gathering feedback and data to drive continuous improvement. By incorporating user feedback into the CX and UX processes, businesses can iterate and enhance the overall customer experience<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">.
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<h3 class="MsoNormal">Conclusion<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">:</h3>
CX and UX are complementary approaches that prioritize enhancing user satisfaction and loyalty. While CX focuses on the overall customer journey, UX specifically addresses the usability and delight of digital products or services. By understanding the differences and leveraging the synergy between CX and UX, businesses can create exceptional experiences that drive customer satisfaction, loyalty, and business success<span dir="RTL" lang="AR-SA" style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">.
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Increase your sales by improving customer experience using <a href="https://www.mojarib.io">Mojarib platform</a>.

Understanding CX and UX: Unveiling the Synergy

<h2 class="MsoNormal">In today's digital age, user experience plays a crucial role in the success of online businesses. A seamless and intuitive user experience can drive customer satisfaction, engagement, and ultimately, revenue. On the other hand, a poor user experience can have detrimental effects on a company's bottom line. In this blog, we will explore how bad user experience can impact revenue and highlight real-life examples to shed light on the importance of prioritizing user experience.</h2>
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<h3 class="MsoNormal">1. Conversion Rate Decline:</h3>
When users encounter a website or app with poor user experience, they are more likely to abandon their purchase journey. Difficult navigation, slow loading times, and confusing checkout processes are just a few factors that contribute to a decline in conversion rates. For instance, a well-known e-commerce site reported a 20% decrease in conversions after a redesign that made the website less user-friendly.
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<h3 class="MsoNormal">2. Increased Bounce Rates:</h3>
A website that fails to meet user expectations and provide relevant content will experience high bounce rates. Users will quickly leave a site if they cannot find what they are looking for or if the site is difficult to navigate. This translates into missed opportunities for engagement, conversions, and potential revenue. An example is a news website that witnessed a 40% increase in bounce rates due to slow page loading times and poor content organization.
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<h3 class="MsoNormal">3. Negative Word-of-Mouth:</h3>
Bad user experiences can quickly spread through word-of-mouth, both online and offline. Customers who have a frustrating experience are more likely to share their dissatisfaction with others, leading to a negative reputation for the business. A well-known hotel booking platform experienced a significant drop in bookings and revenue after numerous negative reviews highlighted poor website usability and unresponsive customer support.
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<h3 class="MsoNormal">4. Reduced Customer Loyalty:</h3>
Customers who have a bad user experience are less likely to become repeat customers. Loyalty is built on positive interactions and satisfaction with a brand. A mobile banking app faced a decline in active users and revenue when customers encountered frequent errors, security issues, and difficulties in accessing key features.
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Conclusion:
The examples mentioned above serve as a reminder of the critical role user experience plays in driving revenue for online businesses. It is imperative for companies to prioritize usability, intuitive design, and seamless functionality to provide a positive user experience. By investing in user experience improvements, businesses can mitigate the negative impact on revenue, increase customer satisfaction, and foster long-term loyalty.
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Remember, your users' experiences can make or break your business. 
Take the necessary steps to optimize your website or app, <a href="https://www.mojarib.io/en/customer/register/">conduct usability testing, and listen to customer feedback</a> to continuously improve the user experience.

The Impact of Bad UX on Revenue: Real-Life Examples

<h2 class="MsoNormal">In today's digital age, having an online presence isn't enough. Customers expect more from their online interactions, seeking experiences that are engaging, intuitive, and satisfying. This is where User Experience (UX) comes into play.</h2>
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UX, at its core, is about creating a seamless, intuitive interaction between users and a company's products or services. It is a crucial component of online business strategy that can significantly improve customer satisfaction, engagement, and conversion rates.
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<h3 class="MsoNormal">1. Understanding Your Users:</h3>
To leverage UX effectively, the first step is to understand your users. Conducting market research, user interviews, and surveys can provide valuable insights into their needs, preferences, and pain points. Using these insights, you can create user personas &ndash; representations of your target audience &ndash; to guide your design process.
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<h3 class="MsoNormal">2. Implementing Usability Testing:</h3>
Usability testing is a critical aspect of UX design. It involves testing your website or app with real users to identify any issues or roadblocks that might affect the user's experience. Investing in a usability testing platform can provide you with valuable insights and data-driven recommendations to enhance your UX.
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<h3 class="MsoNormal">3. Designing for Simplicity:</h3>
The most effective UX designs are often the simplest. A clean, uncluttered design that's easy to navigate can significantly improve the user's experience. Additionally, a website should be responsive, ensuring it displays correctly on various screen sizes.
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<h3 class="MsoNormal">4. Providing Seamless Navigation:</h3>
Website navigation should be intuitive, enabling users to find what they are looking for quickly. A well-structured site with clear, concise menus can improve usability and increase customer satisfaction.
<span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-bidi;">&nbsp;
<h3 class="MsoNormal">5. Delivering Engaging Content:</h3>
Content plays a pivotal role in UX. High-quality, engaging content can attract users, keep them on your site longer, and encourage them to take desired actions. It's also important to use visual elements like images and videos, which can make your content more appealing and easier to digest.
<h3 class="MsoNormal"><span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-bidi;">&nbsp;</h3>
<h3 class="MsoNormal">6. Prioritizing Load Speed:</h3>
Website speed is a crucial element of UX. A slow-loading website can frustrate users and increase bounce rates. Ensure your website loads quickly to provide a seamless user experience.
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<h3 class="MsoNormal">7. Implementing Continuous Feedback:</h3>
Lastly, UX is not a one-time process but a continuous one. It's important to constantly gather user feedback and make necessary improvements.
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Harnessing the power of UX can significantly improve your online business, driving customer satisfaction, engagement, and conversions. Investing in a reliable usability testing platform can help you optimize your UX, making it a worthwhile investment for any online business.
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Remember, a great UX is the key to standing out in the crowded online marketplace, helping you build lasting relationships with your customers.
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Invest in UX today to elevate your online business to new heights, <a href="https://www.mojarib.io/en/customer/register/">Sign up NOW</a>

Unlocking UX Power for Your Online Business

<h2 class="MsoNormal">In the competitive world of e-commerce, user experience can make or break an online store. Despite this fact, many online shop owners often overlook an essential step in ensuring a positive user experience: usability testing. But why is this critical process often ignored?</h2>
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<h3 class="MsoNormal">Reason 1: Misunderstanding the Importance of Usability Testing</h3>
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Many e-commerce businesses may underestimate the impact of usability testing due to a lack of understanding of its benefits. Usability testing is a method of evaluating a product or service by testing it with users, which in the case of online stores, helps identify navigation issues, design flaws, or unclear product descriptions. It is crucial for improving the user experience, reducing cart abandonment rates, and ultimately, boosting sales.
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<h3 class="MsoNormal">Reason 2: Perceived High Costs</h3>
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Some online shop owners may avoid usability testing due to the perceived high cost. In reality, the investment in usability testing can lead to significant savings in the long run. By identifying and fixing issues early, businesses can prevent costly redesigns or corrections later. Moreover, enhanced user experience can result in increased customer loyalty, repeat purchases, and higher conversion rates. Furthermore, new platforms like Mojarib now provide the means to conduct these tests at a very low cost.
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<h3 class="MsoNormal">Reason 3: Time Constraints</h3>
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In fast-paced online retail, time is of the essence. Some retailers might view usability testing as a time-consuming process, choosing instead to focus on quick fixes or aesthetics. However, spending time on usability testing can save businesses from larger headaches down the line, such as lost customers due to poor user experience.
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<h3 class="MsoNormal">Reason 4: Lack of Resources and Knowledge</h3>
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For some online retailers, particularly small businesses, there may be a lack of resources or knowledge to conduct usability testing effectively. However, there are now many affordable and user-friendly testing tools and platforms available, which can guide businesses through the usability testing process.
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Ignoring usability testing can have serious consequences for online stores. Although it may require an investment of time and resources, the benefits of improved user experience, increased customer satisfaction, and ultimately, higher sales.
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Every business aiming for success in the online marketplace should prioritize understanding their users' needs and improving their online experience. Remember, a happy customer is a repeat customer.
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So, if you are an online store owner and want to succeed and excel in the crowded e-commerce market, do not ignore the importance of usability testing. Taking the time to understand and improve your customers' experiences will take your business to the next level. Remember, happy users mean loyal customers.
<h3 class="MsoNormal">Are you ready to get started?</h3>
<a href="https://www.mojarib.io/en/contact-us/">Contact us</a> at the Mojarib platform today to find out how we can help you improve your customer experience through usability testing. Don't wait, get ahead of your competitors and start today.
<a href="https://meet.brevo.com/mojarib" target="_blank" rel="noopener">Book a demo for Mojarib platform now.</a>

The Common Mistake Made by Online Store Owners

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<h2 class="MsoNormal">Shopping cart abandonment is a significant issue for online retailers, with an estimated 70% of carts being abandoned globally. Usability testing is a powerful tool that can help reduce this rate and increase conversions by identifying and addressing the factors that lead to shopping cart abandonment. In this article, we'll explore how online shop usability testing can improve the shopping experience and minimize cart abandonment.</h2>
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<h3 class="MsoNormal">1.Identifying Usability Issues:</h3>
Usability testing involves evaluating an online store's design, layout, and functionality to ensure a seamless shopping experience. By identifying usability issues, businesses can make improvements that lead to a more enjoyable user experience, reducing the likelihood of cart abandonment.
Key areas to focus on during usability testing include:
A. Navigation: Make sure that customers can easily find and access the products they're looking for.
B. Product Information: Ensure that product descriptions and images are clear, accurate, and informative.
C. Checkout Process: Streamline the checkout process by minimizing the number of steps and making forms easy to complete.
D. Mobile Responsiveness: Optimize the website for mobile devices, as a significant portion of online shopping occurs on smartphones and tablets.
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2.Enhancing Trust and Security:
Customers are more likely to abandon their carts if they feel uncertain about the security and credibility of an online store. Usability testing can help identify areas that may be causing trust issues, such as:
A. Secure Payment Methods: Display trusted payment logos and use SSL encryption to protect customer data.
B. Clear Shipping and Return Policies: Ensure that shipping and return policies are easy to find and understand.
C. Customer Testimonials and Reviews: Showcase positive customer feedback to build trust and credibility.
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<h3 class="MsoNormal">3.Reducing Friction Points:</h3>
Friction points are elements that make it more challenging for customers to complete a purchase. By conducting usability testing, online retailers can identify and eliminate these points, thus reducing cart abandonment. Common friction points include:
A. Complicated Registration Process: Offer guest checkout or simplify the registration process to make it more user-friendly.
B. Hidden Costs: Be transparent about shipping fees, taxes, and any additional costs to avoid unpleasant surprises at checkout.
C. Limited Payment Options: Provide a variety of payment methods to accommodate customer preferences.
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<h3 class="MsoNormal">4.Continuous Monitoring and Improvement:</h3>
Usability testing should be an ongoing process, with businesses regularly monitoring their online store's performance and making improvements based on user feedback. This ensures that the shopping experience remains optimized, reducing the likelihood of cart abandonment in the long run.
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Conclusion:
Online shop usability testing is a crucial aspect of reducing shopping cart abandonment, improving conversion rates and improve customer experience. By identifying and addressing usability issues, enhancing trust and security, reducing friction points, and continuously monitoring and improving the shopping experience, businesses can significantly minimize cart abandonment and increase their overall revenue.
Start investing in usability testing for your online store today and watch your sales soar. <a href="https://www.mojarib.io/en/customer/register/">Sign up NOW</a>

Maximize Conversions: Usability Testing to Reduce Cart Abandonment

Testing for Success: The Impact of Product Testing on Customer Experience

Product testing is an essential part of the product development process. It involves experimenting with the product and evaluating it to ensure that it meets the needs and expectations of customers. The goal of product testing is to discover any problems with the product and complete any necessary improvements before it is launched into the market. This provides significant benefits for improving the customer experience, as outlined below:
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1.Discovering and addressing product issues: To ensure that the needs and expectations of targeted customers are met, product testing is the most important means for product managers to discover any problems with the product and then make necessary improvements, such as fixing errors or making changes to the product design before it is launched to the market. This avoids creating a negative customer experience due to the possibility of customers becoming frustrated and dissatisfied with the product.
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2.Ensuring product quality: Product testing ensures that high-quality standards are achieved. If the product does not meet quality standards, it can be modified or redesigned to ensure that these standards are met. Customers expect products to work properly and last for a reasonable amount of time, and product testing helps to ensure this.
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3.Building customer trust in the product: If the customer feels that the product is reliable and will improve their life, they will be willing to pay for it. In addition, customers may recommend the product to their friends and family, which increases product sales.
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4.Providing a superior user experience: Proper product testing ensures that the user experience is improved. For example, product testing can determine whether the product is easy to use and provides added value to customers. The design and color can also be improved to make the product more attractive and easier to use.
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5.Reducing risks: Product testing reduces the risks associated with launching the product into the market. When product testing is done well, product managers can discover any problems with the product before it is launched into the market. This reduces the risks associated with product failure, which can cause significant losses and lead to a negative customer experience.
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In the end, product testing is a crucial process to improve the customer experience. It helps identify and address product issues, ensure product quality, build trust between the customer and the product, provide an exceptional user experience, and reduce the risks associated with launching a product into the market. Therefore, product testing should be a part of any successful marketing strategy. Product managers should focus on meeting customer needs by improving the quality of their products and their experience.
<a href="https://www.mojarib.io/customer/register/">START</a> incorporating product testing into your product development process TODAY and see the positive impact it has on customer satisfaction and sales!

Why product testing should be a part of any successful marketing strategy?

In today's world, as more and more businesses shift their presence online, it has become increasingly important to ensure that the user experience(UX) of an online shop is as smooth and efficient as possible. Online shoppers demand a high-quality customer experience(CX), and businesses need to deliver on their expectations. The best way to do this is by testing the online shop with actual customers to identify any pain points or areas for improvement.
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Testing an online shop with customers can be done in several ways, including conducting surveys, holding focus groups, or implementing usability testing. However, the most effective method is often through user testing, which involves observing customers as they use the online shop and asking for feedback on their experience. This method is particularly effective as it provides a real-world simulation of how customers will actually use the site.
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To conduct user testing, businesses can recruit a group of customers who have recently used the online shop and ask them to perform a series of tasks, such as browsing for a specific product, adding items to their cart, and checking out. During the testing, the business can observe the customers&rsquo; behavior and ask them for feedback on any issues they encountered or suggestions for improvement. User testing can provide valuable insights into the usability of the website, the clarity of the website's layout, and the overall experience of the customer.
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One of the primary benefits of user testing is that it can help identify issues that may not be immediately apparent to the business. For example, a business may assume that the checkout process is straightforward and easy to use, but user testing may reveal that customers are confused by certain steps or find the process cumbersome. By identifying these issues, businesses can make targeted improvements that can significantly improve the user experience.
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Another benefit of user testing is that it can help businesses prioritize their efforts. User testing can reveal which issues are most pressing and which areas of the online shop are causing the most frustration for customers. This information can help businesses allocate their resources more effectively and make the most impactful improvements first.
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Finally, user testing can help businesses build better relationships with their customers. By involving customers in the testing process, businesses can demonstrate that they value their input and are committed to improving the user experience. This can lead to increased customer loyalty and positive word-of-mouth recommendations.
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In conclusion, testing an online shop with customers is a valuable tool for improving the user experience. By observing customers as they use the online shop and asking for feedback, businesses can identify issues and make targeted improvements that can significantly enhance the user experience.&nbsp; User testing can also help businesses prioritize their efforts, build better relationships with their customers, and ultimately, increase customer satisfaction and loyalty.
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<a href="https://www.mojarib.io/customer/register/">Get started right away with Mojarib to enhance your online shop's customer service.</a>

Maximizing Online Sales: The Benefits of User Testing for Improving the Customer Experience

Maximizing Online Sales

One of the most important goals of product managers is to solve existing or future problems. This requires that product managers have a good understanding of the requirements of current and potential customers, as well as their problems, by studying the target audience's needs and designing new and innovative ways to meet them.
During product development, the design thinking method assists in making data-driven decisions. It starts with a brainstorming session where the following questions are asked:
&bull; Have both current and potential customers been contacted to learn what is important to them?
&bull; What are the issues that current and potential customers are facing?
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After all the data has been collected and analyzed, it is now possible to determine what the design should target, and then develop ideas and put plans for product development. The first step is to create prototypes that make these ideas tangible so that they can be tested to see how the product performs, whether it meets the needs and desires of customers, and whether it provides acceptable solutions to their problems.
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The following step is to refine the first model based on feedback from the target audience, and then repeat the test until a marketable copy is achieved.
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Using platforms that provide remote product testing, such as Mojarib, is an easy, effective, and inexpensive way to test a product prototype or subsequent prototypes that have been developed with target customers, as well as record and document those tests for future reference.
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If you are a product manager or a product owner and looking to create Customer Experience(CX) User Experience(UX) , <a title="sign up for the Mojarib" href="https://www.mojarib.io/customer/register/">sign up for the Mojarib</a> platform NOW to test your website, online store, social media content, or other products.

Why does a product manager succeed or fail?

The most important step in marketing a product is to know and understand what customers want or need from it:
 1. How do they search for similar products?
2. What makes them pick that product over the others?
3. What do they know about the product that you, as the product's owner, don't?
It's not easy to get definitive answers to these questions, therefore many individuals instead depend on gut feelings, personal preferences, and experience to come up with answers.
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Testing the product with actual or potential buyers is the greatest way to get answers to such questions. The following points are necessary for the practical uses of the results from this test:
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1.Conduct product testing at an early stage: 
&nbsp;&nbsp;&nbsp;&nbsp; Assume you are designing a website for a new tourist resort in the future city of Neom. Conduct an experiment with potential customers and ask them to search for a tourist resort, asking them to do the entire process beginning with searching in search engines such as Google or others or social media, and asking them to complete the research process when they finish the research process. Examine the research process to determine what drew their attention, what obstacles they encountered, which sources of information they trusted the most, what keywords they used, and how they arrived at their final decision.
You'll be surprised at how much information you learned from the experiment that you hadn't considered before, as well as how many assumptions turned out to be incorrect.
2. Don't Just Rely on User Behavior Analysis:
&nbsp;&nbsp;&nbsp;&nbsp; User behavior analysis, such as that provided by Google Analytics, will show you what visitors do on your site, but it will not answer the most important question: "Why do they do it?" However, you will get his answer by testing the product.
3. Learn from your competitors' successes and failures: 
&nbsp;&nbsp;&nbsp;&nbsp; You will benefit greatly from knowing your competitors' mistakes and then avoiding them by conducting a test for your competitor's site and listening to customers tell you what they liked or did not like about your competitor's site. Throughout this way, you test the promotional offers made available by your competitors and then make better offers based on the customer feedback.
4. Participants' demographics for the test:
&nbsp;&nbsp;&nbsp; Marketing professionals are well aware that there are numerous and distinct customer segments; therefore, rather than conducting random tests, try to conduct the test with participants representing various customer segments. For example, if you are planning a test for a bank website, you must consider customer segments based on their income and try to determine what the needs of each segment are, as well as customer segments based on their age, as young customers prefer electronic services and older people prefer phone support only. And so forth.
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Before marketing your product, should you test it?

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If you decide to test one of your products, you've taken the first step toward creating excellent Customer Experience (CX) by learning about the acceptance and usability of your product. The first and most important step in this process is to create an efficient test plan for your product. A poor plan will not help you collect the data required to improve your product or solve its problems. It may even result in poor or incorrect decisions.
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Here's an example of a well-thought-out test plan for <a href="https://www.print.sa/" target="_blank" rel="noopener">Print.sa</a> along with explanations for the terms used.
&nbsp;First: Targeted participants:
&nbsp;Students under the age of 21 who are regular online shoppers and who also happen to be interested in reading personal development books.
&nbsp;"Mojarib Comments: We targeted the group that enjoys reading paper books as well as shopping online"
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&nbsp;Second: The scenario:
&nbsp;You enjoy reading books about personal development and have decided to read one in this genre. However, you do not have time to visit a bookstore, so you have decided to order it online.
&nbsp;"Mojarib Comments: We tried to choose a general scenario that would be relevant for this target group".
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Third, Tasks &amp; Questions:
&nbsp;First question:&nbsp; Have you ever purchased a paper book from an online bookstore? (Answer: Yes, No).
&nbsp;Second question: If so, from which store did you previously order? (text response)
&nbsp;"Mojarib Comments: These questions will reveal whether the participant has prior experience ordering online, which may influence the experience. The participant who has previously ordered from the same store will understand how the store operates, how to find the book he is looking for, and how to overcome any previous difficulties.
If he has previously ordered from competing stores, they will have difficulty because they have prior experience with how bookstores work; for example, he may have a problem with a specific step because it differs from what he saw in the competing store.
&nbsp;Knowing this information will greatly help in knowing the impact of previous experiences on users and their interaction with the site.
In some plans, it may be required that the participant has not used this site before, but in this plan, this was not required in order to know what is the common feature between those sites that the participants loved ".&nbsp;
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First Task: Find "The Career Life" book and add it to your cart.
&nbsp;"Mojarib Comments: This task will demonstrate how simple it is to find what the user is looking for, which approaches the user prefers, and why. How the participants interact with the store's features".
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Third question: Are there any special offers or discounts available when you place an order on the site? (Yes, No).
&nbsp;"Mojarib Comments: Stores place many offers and discounts; this task was given because this is the behavior of most electronic store shoppers who are eager to take advantage of offers and discounts, particularly students.
It is important to note that this is a direct question rather than instructions, because the answer could be that there are no offers or that the terms of existing offers do not apply to it."
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Second Task: Go to the basket and review your order, then proceed until you reach the payment data entry step (do not enter it).
&nbsp;"Mojarib Comments: This task will explain the ease and clarity of the process of completing the order until it reaches the final step, and note that we asked participants not to enter payment information so that the order does not become a real order if the site is live. Also, to avoid charging the customer's credit card".
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Third Task: Order the same books from a competitor's website (for example, the Jarir Bookstore website) and compare the two experiences?
&nbsp;"Mojarib Comments: Performing the same experience on a competitor's site will provide you with a wealth of information that will help you improve your site".
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Fourth Question: Which of the two stores is more convenient to use? And why is that? (text response)
Fifth Question: Which of the two bookstores will you visit later to purchase books? (text response)
"Mojarib Comments: Because of prior experiences and their deep involvement in the work or product details, some business owners and product developers may be biased without realizing it. As a result, it is best to watch the independent participants' videos, then make a list of the problems they encountered and the suggestions they made, analyze them, and make appropriate decisions.
When the test is completed and the results are analyzed, you will now have obtained results from real users who were not influenced in any way, such as their response to the question Which of the two stores will you use to buy books later?"
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Finally, the most important consideration in writing an effective plan is the ease, clarity, and simplicity of the language used in writing the script, tasks, and questions, as well as its suitability for the average user. Take care not to use technical terms reserved for researchers and specialists.
The plan should not be so simple and short that it compromises the quality of the test just to make it easier for the participants; instead, make collecting information to develop your product your primary goal.
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&nbsp;<a href="https://www.mojarib.io/en/customer/register">Write your test plan and test your first product Now</a>
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How do you create an effective plan for product user testing?

If you're about to introduce a brand-new product, open a new store, create a new website, or update an existing one, or if you're in the process of redesigning any of these things. <a style="color: rgb(40, 40, 247); text-decoration: underline;" href="https://www.mojarib.io/en/blog/why-do-businesses-fail-to-invite-customers-to-try-and-test-their-products">Don't miss the opportunity to invite customers to try and test your product</a>, It's time to&nbsp;<a style="color: rgb(40, 40, 247); text-decoration: underline;" href="https://www.mojarib.io/en/blog/why-product-testing-is-ipmortant">start product testing</a> now so you can get input from real customers about what works and what doesn't.
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However, it is critical to ask the appropriate questions in the right way to the right people in order to build a great Customer Experience (CX) by obtaining results you can trust and use to make effective decisions.
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Here are some recommendations on how to ask the right questions to get right information:
1. When writing a question, every word counts, so take your time and make sure you articulate your questions precisely.
2.Don't ask questions that need technical language that only an expert user would understand.
3. Please be specific about the timeframe: When asking about frequency, such as how frequently a person visits a particular website, it's critical to provide the time frame. It is best to add a time frame in the question. "How frequently do you go to Google.com?" is a bad example. The appropriate question would be, "How many times have you visited Google.com in the last six months?"
4. It's preferable to ask several related questions rather than try to fit all the answers into a single, too complex one.
5. In order to get precise responses, you need to ask precise questions. If a participant answers "It depends," the question may not have been phrased appropriately.
6. The best questions are those based on direct experience, thus probe into the person's past rather than inquiring into their future goals. Only if it's feasible. Keep in mind that you should always try to avoid asking questions that can only be answered with a guess or story.
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
<a href="https://www.mojarib.io/en/customer/register"><span dir="LTR" style="font-size: 24.0pt; line-height: 107%; font-family: 'Sakkal Majalla'; color: white; mso-themecolor: background1; background: blue; mso-highlight: blue; mso-shading: #16A5F3; mso-font-kerning: 18.0pt; text-decoration: none; text-underline: none;">Test your product NOW, Signup from here</a>

What questions should you ask to get the most out of your product testing?

Any online store, whether in a browser or as a mobile application, must be appealing to customers by providing excellent Customer Experience (CX). Many people choose to set up a free online store, but they ignore a variety of crucial aspects that attract buyers when doing so or they ignore <a style="color: rgb(40, 40, 247); text-decoration: underline;" href="https://www.mojarib.io/en/blog/what-do-your-customers-hate-about-your-website-or-app">what customers hate about the website or App</a>.
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The major point going to attract buyers is:
1. Speed: You must invest heavily in the speed of downloading the store or application, as studies show that a one-second delay in downloading annoys 7% of users, either by not completing the current shopping process or by not returning to shopping from the same site.
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2. Simplicity: The clearer and simpler the website or application, the easier it is to navigate, and the information is complete and clear. The simpler the website or application, the greater the percentage of visitors who convert into buyers.
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3. High usability: The website or application must be entertaining to use when shopping. People want to have fun while shopping and find what they are looking for easily.
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4. Consistency: When designing and developing, there must be a high level of consistency between the design elements on a single page as well as between pages, as well as consistency in all of the steps required to complete the purchase process.
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5. Ease of completing the purchase, payment, and shipping process: After spending time filling the shopping cart, most users hate finding the purchase completion process long or unclear, such as that at the customer's request, he needs to register, and to register, he needs to enter a lot of information, and so on. The simplicity of the purchase completion process is very important in the success of the store or application.
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Taking into account these points when designing an online store will significantly improve the customer experience, increasing sales and outperforming competitors.
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Why don't people shop at your online store?

Successful entrepreneurs strive for continuous sales growth, and one of the crucial factors for achieving this growth is the ability to provide an excellent Customer Experience (CX) and User Experience (UX) by understanding the needs of customers for a product or service. Success in sales growth will be more difficult than expected if the entrepreneur is unfamiliar with it.
Entrepreneurs should always be thinking about their customers and what they need.
What do they expect from my product or service, or even from my company? What problem am I attempting to solve? What added value am I providing?
There are several methods for understanding and anticipating customer needs, including:
The first method is to provide them with experimental samples and then listen to their impressions and observations.
The second method is to ask for the customer's opinion after they've already made a purchase.
The third method is to conduct market research to learn about your customers, the market, and the competition so you can use that information to improve existing offerings or introduce brand-new ones. It can be done in many ways, including the traditional way with the help of marketing research firms, or new ways, such as platforms that provide such service like Mojarib.
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Know what your customers think about your product for free, register now
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<a href="https://www.mojarib.io/en/customer/register">Sign up NOW to get customers feedback&nbsp;</a>
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The most effective way to anticipate your customers' needs

You have the opportunity to build a trusted relationship with a client or potential consumer every time they interact with your website or app. This may appear difficult at first, but it is actually pretty simple if you know what your clients dislike and avoid it. What they hate the most about a website or app are:
1.<span style="font-style: normal; font-variant: normal; font-weight: normal; font-stretch: normal; line-height: normal; font-family: 'Times New Roman'; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-language-override: normal; font-feature-settings: normal; font-variation-settings: normal;">&nbsp;&nbsp;&nbsp; Difficulty finding contact information: You can put all of the information and frequently asked questions that you believe are sufficient on your website or application, but keep in mind that clients will ask for clarification if their inquiries are not answered. This is why it is important to provide them with an easy and convenient option to contact you directly and interactively.
If you look at the websites of the most successful international companies, you will see that there is either a link to contact information or a phone number at the top of the site or app, where it is easy to see and use.
2.<span style="font-style: normal; font-variant: normal; font-weight: normal; font-stretch: normal; line-height: normal; font-family: 'Times New Roman'; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-language-override: normal; font-feature-settings: normal; font-variation-settings: normal;">&nbsp;&nbsp;&nbsp; Poor customer service or a slow response: Also, make sure you have great customer service and respond quickly to your customers. Most people who use the Internet want their questions to be answered instantly. Studies have shown that 50% of people who use the internet around the world would rather use live chat software or other ways to get immediate help than e-mail or a web contact form.
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3.<span style="font-style: normal; font-variant: normal; font-weight: normal; font-stretch: normal; line-height: normal; font-family: 'Times New Roman'; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-language-override: normal; font-feature-settings: normal; font-variation-settings: normal;">&nbsp;&nbsp;&nbsp; Show a list of your clients: Making a list of companies and people who have used your product or service gives the site or app a lot of credibility, as long as the list is real and the people on it are happy with the product or service they received. This way, if a customer asks them, he will get a recommendation or at least a good answer. This is a good way to build trust with people who visit or use your website or app. It also gives you a lot of credibility, especially if it's set up and shown in the right way.
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4.<span style="font-style: normal; font-variant: normal; font-weight: normal; font-stretch: normal; line-height: normal; font-family: 'Times New Roman'; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-language-override: normal; font-feature-settings: normal; font-variation-settings: normal;">&nbsp;&nbsp;&nbsp; Do not hesitate to post compliments: If your product or service has been praised by well-known organizations, experts in your field, or publications and references you customers trust, don't be afraid to brag about it. When citing praise or a compliment, it's important to make sure that it applies to your current or potential customers and the product or service you offer. It's also important to make sure that the source of the praise or compliment gives you permission to use it.
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5.<span style="font-style: normal; font-variant: normal; font-weight: normal; font-stretch: normal; line-height: normal; font-family: 'Times New Roman'; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-language-override: normal; font-feature-settings: normal; font-variation-settings: normal;">&nbsp;&nbsp;&nbsp; Get rid of any links that don't work. Clicking on a broken link is very annoying, and it's one of the top things for a visitor or user of a site or app to lose trust in it. There are many tools on the Internet that can find broken links; you just need to search for one and use it.
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You can get a competitive advantage by improving Customer Experience (CX) and User Experience (UX) by discovering what works and what doesn't for your current or potential customers. &nbsp; You can do this by testing your site or app against those of your competitors. Don't be afraid to ask participants which site or app they trust the most. 
<span dir="RTL" lang="AR-SA" style="font-family: 'Arial',sans-serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-bidi;">&nbsp;
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What do your customers hate about your website or app?

Working with several people and different teams to develop a product is time consuming, leaving little or no opportunity to interact with potential users.
When there is time to speak with potential consumers, many people make the mistake of asking incorrect questions, which wastes a lot of time.
It's important to remember that asking relevant questions before starting product development, as well as continuing to ask relevant questions throughout the development journey, leads to better Customer Experience (CX) and User Experience (UX), which leads to a product that people love and use.&nbsp;
You don't have to be an expert to ask the proper questions; simply ask the question that corresponds to the phase that the product is now in. 
Listen to potential users' requirements, issues, and experiences at the early exploratory stage and before you begin developing the product you deem fit. Here are some questions that might be applicable for this stage:
1. What challenges do you find when _______?
2. How are you now carrying out this task?
3. What other ways do you use to carry out the task? (This is a critical question to ask about competitors.)
4. What appeals to you about these tools?
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But, if you have a specific product and need to ensure that it is suitable for potential users before you begin producing it, the following questions are useful for that stage:
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; What do you enjoy about the&nbsp;product you're now using?
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; What do you dislike about product you are now using?
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Would getting the "product" make your life easier?
4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; What is your price range for this "product"?
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However, after you begin designing the product's original concept, style, and design, it is vital to know if you are on the right track. It is also vital to assist in resolving the conflicting views of your design team and yourself by settling these conversations based on the preferences of future users. At this point, the following are valid questions:
Based on its look, what do you think this "product" is used for?
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; How does it help you?
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; What do you intend to do with it first?
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; What changes would you make?
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But, if you are comparing two different product models and want to choose the best one, the following questions will be really useful:
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Which of these two models is most suited to you?
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Which features of each model appeal to you the most?
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During the development stage and prior to the product's launch, and you have a product that people may naturally engage with, the proper questions are:
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; What functions does this product have?
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; What are the most beneficial features of this product to you?
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; What aspects of this product do you find inefficient?
4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; What are the product's main flaws?
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After the product is released, the focus is always on solving the problems and limitations that users may have, as well as the features that users need to add to the solution. During this period, the following questions are commonly questioned:
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; What would you change or add to the product to improve or simplify it?
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; What will motivate you to continue using it, or will you use it again?
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; How would you recommend it to others?
4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; What would drive you to replace it?
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One of the secrets of launching products and solutions that people love is to listen to users in the early stages of product development, see them using it, listen to them interact with your product during the development stage and before launch, and continue listening to them after the product launch.
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Product development is not an easy job

The primary focus while development was on the end user. The most crucial factor in ensuring a product's success is communicating with its target audience, which includes learning about their wants and needs before designing the product, listening to their feedback during development, and considering their input and suggestions after the product has been released.
But why do most establishments and business owners simply ignore this method? 
There are basically three reasons: 
1. Market research costs a lot of money. 
2. It takes a long time to do the experiment or test. 
3. It takes a lot of work.
Thanks to technological advancements and the growth of the sharing economy, there is now a less expensive, less time-consuming, and less effort way to do it; however, obtaining truly excellent results from the analysis of participants' opinions and comments and putting what best suits their opinions and suggestions into practice still requires a significant amount of effort and integration among the development team. The product development team and all other employees would be included in that.
If you've never tested your product or service, you'll be surprised at the significant benefits it may provide in terms of Customer Experience (CX) and User Experience (UX).&nbsp;
The three reasons mentioned above are the reasons why organizations and business owners fail to conduct direct experiments and tests with customers. However, not knowing what the customer experience is and what it is intended for, as well as how to benefit from it, may be worse than not conducting experiments and tests directly with customers.
The majority of people believe that customer experience of a product is only to fix product problems, so they wait until the product or service is ready and then look for testers to discover product problems, and this is a misunderstanding of customer experience. Customer experience is to build a product or service that people love because it simply solves their problems or adds value to their lives or work. Conducting customer experiences and listening to them early in the process enables the design, planning, and development team to conduct these experiences whenever they are required during the process of developing and launching new products or services, or improving and developing existing products or services.
Start today and stop making the deadly error of failing to pay attention to your clients, regardless of what stage of product or service development you have reached.
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Why do businesses fail to invite customers to try and test their products?

What exactly is product testing?
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Product testing is an important process to improving Customer Experience (CX) &nbsp;and User Experience (UX) by gathering feedback about your products or services directly from existing or potential customers. Users essentially test your prototype or even the final product and tell you what they think and how they feel about it.
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What is the importance of product testing?
If you have an independent third party look at your product, you will be able to improve it early on and ensure that it meets the needs of customers and gives them what they want.
&middot;<span style="font-style: normal; font-variant: normal; font-weight: normal; font-stretch: normal; line-height: normal; font-family: 'Times New Roman'; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-language-override: normal; font-feature-settings: normal; font-variation-settings: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Product testing can help you achieve all or some of the following objectives:
&middot;<span style="font-style: normal; font-variant: normal; font-weight: normal; font-stretch: normal; line-height: normal; font-family: 'Times New Roman'; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-language-override: normal; font-feature-settings: normal; font-variation-settings: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prioritize important features by asking users what they are most interested in.
&middot;<span style="font-style: normal; font-variant: normal; font-weight: normal; font-stretch: normal; line-height: normal; font-family: 'Times New Roman'; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-language-override: normal; font-feature-settings: normal; font-variation-settings: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identifying flaws or errors in design or development.
&middot;<span style="font-style: normal; font-variant: normal; font-weight: normal; font-stretch: normal; line-height: normal; font-family: 'Times New Roman'; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-language-override: normal; font-feature-settings: normal; font-variation-settings: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Decide on the best pricing model for your product or service and how much customers are willing to pay.
&middot;<span style="font-style: normal; font-variant: normal; font-weight: normal; font-stretch: normal; line-height: normal; font-family: 'Times New Roman'; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-language-override: normal; font-feature-settings: normal; font-variation-settings: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assess your customers' expectations in order to determine how well your product, service, or feature meets their needs and demands.
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The product testing process usually requires advance planning of the testing plan in order to avoid lengthy and wasteful development cycles.
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In the end, failing to test the product costs far more than performing the test.
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