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<p>Mojarib, owned by <strong>Luma for Information Technology</strong> (registered under CR No: 1010841501 with the Ministry of Commerce, Kingdom of Saudi Arabia), is committed to protecting the privacy of our users. This policy outlines how we collect, use, store, and disclose personal data in compliance with the <strong>Saudi Arabian Personal Data Protection Law (PDPL)</strong>. By using our platform, you consent to the data practices outlined in this policy.</p>
<h2><strong>1. Information We Collect</strong></h2>
<p>We collect the following types of personal data:</p>
<h3>1.1 <strong>Information Provided by Users</strong></h3>
<ul>
<li><strong>Personal Information</strong>: Name, email address, phone number, and company details when you register or contact us.</li>
<li><strong>Survey Responses</strong>: Data provided by respondents participating in surveys, including opinions, preferences, and feedback.</li>
<li><strong>Payment Information</strong>: Billing details such as credit card information and transaction records when you purchase a subscription.</li>
</ul>
<h3>1.2 <strong>Automatically Collected Information</strong></h3>
<ul>
<li><strong>Usage Data</strong>: Information about how you access and use the platform, including IP address, browser type, device information, and operating system.</li>
<li><strong>Cookies and Tracking Technologies</strong>: We use cookies to enhance user experience, analyze website traffic, and remember user preferences. You can manage cookies through your browser settings.</li>
</ul>
<h2><strong>2. Purpose of Data Collection</strong></h2>
<p>We process personal data for the following purposes:</p>
<ul>
<li><strong>Service Provision</strong>: To provide access to and use of the Mojarib platform for conducting surveys, collecting responses, and generating reports.</li>
<li><strong>Communication</strong>: To send notifications about platform updates, customer support, promotional offers, and system alerts.</li>
<li><strong>Billing and Payments</strong>: To process subscription payments and manage billing.</li>
<li><strong>Analytics</strong>: To analyze usage trends and improve the platform's features and performance.</li>
<li><strong>Legal Compliance</strong>: To comply with applicable laws and protect the platform from legal claims and security threats.</li>
</ul>
<h2><strong>3. Legal Basis for Processing Personal Data</strong></h2>
<p>We rely on the following legal bases for processing personal data:</p>
<ul>
<li><strong>User Consent</strong>: For activities such as sending marketing communications or collecting sensitive personal data, we will seek your <strong>explicit consent</strong>. Users will be informed of the specific purposes for processing, and they can withdraw their consent at any time.</li>
<li><strong>Performance of a Contract</strong>: To fulfill our obligations under the Terms of Use, such as processing your survey data and managing your account.</li>
<li><strong>Legal Obligations</strong>: To comply with regulatory requirements under Saudi Arabian law.</li>
<li><strong>Legitimate Interest</strong>: To improve our services, prevent fraud, and maintain the security of our platform.</li>
</ul>
<h2><strong>4. Data Subject Rights</strong></h2>
<p>Under the <strong>PDPL</strong>, you have the following rights:</p>
<ul>
<li><strong>Right to Access</strong>: You can request access to your personal data we hold by contacting us at&nbsp;<strong>contact information provided at the end of this policy</strong>. We will respond within <strong>30 days</strong>.</li>
<li><strong>Right to Correction</strong>: You can request the correction or update of inaccurate or outdated personal data. We will process such requests promptly.</li>
<li><strong>Right to Deletion</strong>: You may request the deletion of personal data that is no longer necessary for the purposes for which it was collected, subject to legal obligations.</li>
<li><strong>Right to Object or Withdraw Consent</strong>: You can withdraw consent for data processing at any time by contacting us. The withdrawal will not affect the legality of processing based on prior consent.</li>
<li><strong>Right to Data Portability</strong>: You can request your personal data in a commonly used, machine-readable format for transmission to another service provider.</li>
<li><strong>Right to Restrict Processing</strong>: You may request the restriction of personal data processing in certain circumstances, such as while contesting the accuracy of data.</li>
</ul>
<p>To exercise these rights, please contact us at contact information provided at the end of this policy. We will verify your identity before processing your request.</p>
<h2><strong>5. Sharing of Personal Data</strong></h2>
<p>We do not share your personal data with third parties, except in the following cases:</p>
<ul>
<li><strong>Service Providers</strong>: We may share data with trusted third-party service providers to assist us in hosting the platform, processing payments, or providing customer support. These service providers are contractually obligated to comply with PDPL and protect your data.</li>
<li><strong>Legal Obligations</strong>: We may disclose your personal data if required to do so by law or in response to valid legal requests by public authorities.</li>
<li><strong>Business Transfers</strong>: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you of such events and provide options regarding your data.</li>
</ul>
<h2><strong>6. Cross-Border Data Transfers</strong></h2>
<p>We transfer personal data outside Saudi Arabia only when necessary and in full compliance with the <strong>Personal Data Protection Law (PDPL)</strong>. Cross-border transfers of personal data may occur under the following circumstances:</p>
<ul>
<li>
<p><strong>Adequate Level of Protection</strong>: Personal data will only be transferred to countries that provide an adequate level of protection equivalent to the PDPL.</p>
</li>
<li>
<p><strong>Exceptions</strong>: If the recipient country does not offer equivalent protection, we may still transfer personal data if one of the following conditions is met:</p>
<ol>
<li>The transfer is necessary for the performance of a contract between Mojarib and the data subject or for the implementation of pre-contractual measures at the request of the data subject.</li>
<li>The data subject has explicitly consented to the transfer after being informed of any potential risks.</li>
<li>The transfer is necessary to protect public interest or for national security purposes.</li>
<li>The transfer is required for the establishment, exercise, or defense of legal claims.</li>
</ol>
</li>
<li>
<p><strong>Regulatory Approvals</strong>: Where required by law, we will seek approval from the <strong>Saudi Data &amp; Artificial Intelligence Authority (SDAIA)</strong> or other relevant authorities before transferring personal data internationally.</p>
</li>
<li>
<p><strong>Safeguards</strong>: When personal data is transferred outside Saudi Arabia, we ensure that appropriate safeguards are in place, such as:</p>
<ul>
<li><strong>Data Protection Agreements</strong>: Binding corporate rules or contractual clauses that ensure the recipient complies with PDPL standards.</li>
<li><strong>Technical Safeguards</strong>: Encryption and other technical measures to protect the data during transfer.</li>
</ul>
</li>
</ul>
<h2><strong>7. Data Retention</strong></h2>
<p>We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:</p>
<ul>
<li><strong>Survey Data</strong>: Survey responses are stored for the duration of the project or contract and may be deleted after&nbsp;<strong>Six months</strong> unless otherwise requested.</li>
<li><strong>Account Information</strong>: Personal data related to user accounts will be stored as long as the account remains active. Once an account is closed, personal data will be deleted unless required by law.</li>
<li><strong>Payment Data</strong>: Financial information is retained only as long as necessary to complete transactions and meet legal obligations.</li>
</ul>
<h2><strong>8. Security of Personal Data</strong></h2>
<p>We implement appropriate technical, organizational, and administrative security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security protocols include:</p>
<ul>
<li><strong>Encryption</strong>: All sensitive data, including payment information, is encrypted in transit and at rest.</li>
<li><strong>Access Controls</strong>: We restrict access to personal data to authorized personnel who need it for specific purposes.</li>
<li><strong>Incident Response</strong>: In the event of a security breach that affects your personal data, we will notify you and relevant authorities within <strong>72 hours</strong>, as required by law.</li>
</ul>
<h2><strong>9. Cookies and Tracking Technologies</strong></h2>
<p>We use cookies and similar tracking technologies to:</p>
<ul>
<li><strong>Enhance User Experience</strong>: Remember user preferences and settings.</li>
<li><strong>Analytics</strong>: Track usage patterns and improve platform performance.</li>
</ul>
<p>You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of the platform.</p>
<h2><strong>10. Children's Privacy</strong></h2>
<p>The Mojarib platform is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to delete that data.</p>
<h2><strong>11. Changes to This Policy</strong></h2>
<p>We may update this Data Privacy Policy from time to time. Any significant changes will be communicated to you through email or a notice on our platform. By continuing to use our services after such changes, you agree to be bound by the updated policy.</p>
<h2><strong>12. Contact Us</strong></h2>
<p>If you have any questions or concerns about this Data Privacy Policy, or if you wish to exercise your rights under the PDPL, please contact us at:</p>
<ul>
<li><strong>Email</strong>: support@mojarib.io</li>
<li><strong>Phone</strong>: +966583570313</li>
<li><strong>Mail</strong>: Riyadh, Arabie, 13315, Kingdom of Saudi Arabia</li>
</ul>

Privacy Policy of Mojarib

<h3>1. <strong>General</strong></h3>
<p>This Customer Agreement of use (&ldquo;Agreement&rdquo;) applies to all agreements between Mojarib Platform, owned by Luma for Information Technology, which is registered with the Ministry of Commerce with CR No: 1010841501 (&ldquo;Mojarib&rdquo; or &ldquo;The Platform&rdquo;), and the customer (&ldquo;The Customer&rdquo;) for the purpose of conducting surveys. Please read this Agreement carefully before using the Platform. Your access to and use of the Platform is considered acceptance of and compliance with this Agreement.</p>
<p>This Agreement applies to all visitors, customer employees, users, and others who access or use the Platform. The terms of service described below represent a contract between the customer and the platform. The contract becomes binding when the customer successfully signs up on the platform. By using the Platform, you agree to the terms of this Agreement. If you disagree with any part of the Agreement, you must not access the Platform.</p>
<h3>2. <strong>Subscription Plans, Response Limits, and Overage Fees</strong></h3>
<p>Mojarib offers subscription-based Services with set response limits:</p>
<ul>
<li>
<p><strong>Paid Plans</strong>: If you exceed the response limit, and overage billing is enabled, additional fees will apply for each response beyond the limit. If overage billing is not enabled, any responses collected over the limit will not be viewable and will be deleted 60 days after receipt unless you upgrade to the appropriate paid plan.</p>
</li>
<li>
<p><strong>Free Plan</strong>: Any responses collected beyond the free response limit will not be viewable and will be deleted 60 days after receipt unless you upgrade to an appropriate paid plan.</p>
</li>
</ul>
<p>Mojarib reserves the right to change subscription fees, which will apply at the end of the current billing cycle. You will be notified in advance of any price changes and may cancel if you do not agree.</p>
<h3>3. <strong>Rewards for Survey Participation</strong></h3>
<p>Customers using the Mojarib platform have the option to offer various types of rewards to participants for completing surveys. The type and value of the reward will depend on the specific survey and will be communicated to the participant before they agree to participate. There are five types of rewards that may be offered:</p>
<ol>
<li>Discount coupons (provided by the customer)</li>
<li>Gift cards (provided by the customer)</li>
<li>Free products (provided by the customer)</li>
<li>Loyalty points (provided by the customer)</li>
<li>Mojarib points (provided by the Mojarib platform)</li>
</ol>
<h4>3.1 <strong>Reward Distribution</strong></h4>
<ul>
<li>After successful participation in a survey, any earned rewards will be credited to the participant&rsquo;s wallet on the Mojarib platform or issued directly by the customer for rewards under their responsibility (discount coupons, gift cards, free products, loyalty points).</li>
<li>Mojarib points will be managed within the platform, while other rewards are the responsibility of the customer to deliver directly to participants.</li>
</ul>
<h4>3.2 <strong>Withdrawal Requests</strong></h4>
<ul>
<li>For Mojarib points, participants must accumulate a specified threshold amount before requesting a withdrawal or redeeming points. The threshold may vary depending on the participant's country and will be displayed in their Mojarib wallet.</li>
<li>For rewards such as discount coupons, gift cards, free products, or loyalty points, customers are responsible for delivering the reward directly to the participants.</li>
</ul>
<h4>3.3 <strong>Changes to Rewards</strong></h4>
<p>Mojarib, in its sole discretion, may modify the type, value, or terms of the rewards related to Mojarib points. Any changes will apply only to new responses and will not affect responses in which the participant has already completed participation.</p>
<p>For rewards provided by the customer (discount coupons, gift cards, free products, or loyalty points), the customer may adjust or change these rewards, but must notify participants of any changes prior to their participation in the survey.</p>
<h3>4. <strong>Electronic Communications</strong></h3>
<p>You consent to receive communications from Mojarib in an electronic form, including communications through notifications on Mojarib Platform and/or email. You agree that all terms, agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing. This consent does not affect your statutory rights.</p>
<h3>5. <strong>Acceptable Use Policy</strong></h3>
<p>By using the Services, you agree to the following guidelines. Violating this policy may result in the suspension or termination of your account or removal of content. The following are considered prohibited activities:</p>
<h4>5.1 <strong>Legal Compliance</strong></h4>
<p>You must use the Services in compliance with all applicable laws.</p>
<h4>5.2 <strong>Unacceptable Uses</strong></h4>
<p>You may not:</p>
<ul>
<li>Commit unlawful activities using the Services.</li>
<li>Use the Services to endanger any minor (under the age of 16 or higher where local law dictates).</li>
<li>Use the Services for competitive purposes without permission.</li>
<li>Interfere with or circumvent any limitations or restrictions on the Services.</li>
<li>Access or attempt to access systems without authorization.</li>
<li>Use automated tools to extract data from the Services without permission.</li>
<li>Transmit viruses, malware, or other malicious software.</li>
<li>Engage in activities that infringe intellectual property rights.</li>
<li>Engage in abusive or excessive usage that affects the performance of the Services for others.</li>
</ul>
<h4>5.3 <strong>Phishing, Security, and Violations</strong></h4>
<p>You may not use the Services to engage in fraudulent activities, phishing, or any behavior that misleads or harms respondents or the public.</p>
<h4>5.4 <strong>Email and Text Message Compliance</strong></h4>
<p>When sending communications through the Services, you must comply with applicable laws and regulations. This includes obtaining proper consent for sending messages, ensuring opt-out functionality, and avoiding deceptive subject lines.</p>
<h4>5.5 <strong>Violence, Hate Speech, and Bullying</strong></h4>
<p>Content that incites or promotes violence, harassment, hate speech, or harm to others is strictly prohibited.</p>
<h3>6. <strong>Confidentiality and Security</strong></h3>
<h4>6.1 <strong>Confidentiality</strong></h4>
<p>Mojarib will treat your content as confidential information and only use and disclose it in accordance with these Terms (including the Mojarib Privacy Policy). However, your content will not be considered confidential if:</p>
<ul>
<li>(a) It becomes public through no fault of Mojarib;</li>
<li>(b) Mojarib lawfully knew of it before receiving it from you;</li>
<li>(c) It is received from a third party without Mojarib knowing of any breach of obligation owed to you;</li>
<li>(d) It is shared in the context of your account being identified as a business-owned account or migrated to an organization&rsquo;s Enterprise account, if registered using a work email address within that organization; or</li>
<li>(e) It is independently developed by Mojarib without reference to your content.</li>
</ul>
<p>Mojarib may disclose your content when required by law or legal process but will, if permitted by law, use commercially reasonable efforts to notify you so you can challenge the requirement to disclose.</p>
<h4>6.2 <strong>Security</strong></h4>
<p>The security of your data is a top priority for Mojarib. We follow industry-standard security protocols and will notify you if a security incident affects your account.</p>
<p>Mojarib will store and process your content in a manner consistent with industry security standards. We have implemented appropriate technical, organizational, and administrative systems, policies, and procedures to safeguard your content.</p>
<p>If Mojarib becomes aware of any unauthorized or unlawful access, acquisition, alteration, use, disclosure, or destruction of personal data related to your account (&ldquo;Security Incident&rdquo;), we will take reasonable steps to notify you without undue delay.</p>
<h3>7. <strong>Limitation of Liability</strong></h3>
<p>You agree that Mojarib shall not be liable for any direct, indirect, incidental, special, consequential, or severe damages, including but not limited to damages arising from loss of profit, reputation, use, data, or other intangible losses resulting from the use of or inability to use the Services. Mojarib and its distributors are not responsible for the loss of profits or any special, incidental, or consequential damages arising from their services or these Terms of Use, including those caused by negligence. You agree to indemnify and hold harmless Mojarib and its affiliates, partners, officials, managers, agents, employees, and suppliers from any claims or demands, including attorney fees, arising from your breach of these Terms of Use.</p>
<h3>8. <strong>Disclaimer</strong></h3>
<p>The services are provided "as is" and "as available" without any warranty, express, implied, or statutory. Mojarib does not warrant that the service will be uninterrupted or error-free, or that any defects will be corrected. Mojarib also does not warrant the quality of any products, services, or materials obtained through the Services.</p>
<h3>9. <strong>Your Content</strong></h3>
<h4>9.1 <strong>You Retain Ownership of Your Content</strong></h4>
<p>In the course of using the Services, you may submit content to Mojarib (including your personal data and the personal data of others) or third parties may submit content to you through the Services. All such content will be referred to as your &ldquo;Content.&rdquo; You retain ownership of all intellectual property rights in your Content. Mojarib does not claim ownership over your Content.</p>
<h4>9.2 <strong>Limited License to Your Content</strong></h4>
<p>You grant Mojarib a worldwide, royalty-free license to use, reproduce, distribute, modify, adapt, create derivative works, and otherwise exploit your Content, but only for the limited purpose of providing and improving the Services and as permitted by Mojarib&rsquo;s Privacy Policy.</p>
<h3>10. <strong>Entire Agreement</strong></h3>
<p>These Terms, along with Mojarib&rsquo;s Privacy Policy, constitute the complete and exclusive agreement between you and Mojarib. Any waiver, modification, or amendment to these Terms must be made in writing and signed by an authorized representative of both parties. If there is any conflict between these Terms and any other documents, these Terms will govern.</p>
<h3>11. <strong>Non-Waiver</strong></h3>
<p>Mojarib&rsquo;s failure to enforce any provision of these Terms will not be considered a waiver of its right to enforce that provision or any other provision in the future.</p>
<h3>12. <strong>Assignment and Survival</strong></h3>
<p>You may not assign your rights or obligations under these Terms without Mojarib&rsquo;s prior written consent. Mojarib may assign its rights and obligations under these Terms at its discretion. The sections on Limitation of Liability, Indemnification, and other provisions will survive any termination of these Terms.</p>
<h3>13. <strong>Idea Submission</strong></h3>
<p>Mojarib does not accept unsolicited ideas, including but not limited to product enhancements or names. If you submit ideas, you agree that they will become the property of Mojarib without compensation and that Mojarib has no obligation to review or keep the submissions confidential.</p>
<h3>14. <strong>Governing Law</strong></h3>
<p>These Terms are governed by the laws of the Kingdom of Saudi Arabia. You agree to submit to the jurisdiction of the courts of Saudi Arabia.</p>
<h3>15. <strong>Changes to Terms</strong></h3>
<p>Mojarib reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, Mojarib will provide at least 30 days&rsquo; notice before any new terms take effect. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Services.</p>

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